Customer Success, Account Management, and Executive Operations leader with 8 years of experience building scalable operating systems for high-growth startups and multinational companies. Managed customer success operations across a 136-client portfolio, supported company growth from 200 to 650 employees and AUD 6M to AUD 25M in revenue, and built workflows across client onboarding, AI-enabled delivery, account operations, OKR/KPI governance, executive communications, and cross-functional accountability.
Experience: 5 - 10 years
Experience: 2 - 5 years
Worked closely with the Managing Partner to strengthen client relationships, consistently hitting sales targets and driving revenue growth. Focused on delivering tailored solutions that aligned with client goals, directly contributing to increased Net Promoter Score (NPS) and doubling client referability.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 5 - 10 years
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