Dennis

Experienced E-commerce Customer Support Specialist | Shopify | Order Management|

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $10.12/hour ($1,920.00/month)

Associates degree

Last Active

May 4th, 2026 (11 days ago)

Member Since

April 3rd, 2025

Profile Description

I provide dependable customer support for established e-commerce businesses using Shopify, WooCommerce, and X-Cart. I handle day-to-day customer communication, order issues, refunds, and disputes so store owners can stay focused on operations and growth while customers receive accurate, timely support.

I bring 15+ years of customer support experience, including 10+ years supporting e-commerce stores across multiple platforms.

How I Can Help Your Store

Customer Support

Respond to customer inquiries via email, live chat, phone, SMS, and social platforms
Resolve order issues, tracking concerns, shipping delays, and delivery problems
Process refunds, exchanges, returns, and cancellations accurately
Manage disputes and assist with chargeback prevention
De-escalate frustrated customers and help reduce negative reviews

E-commerce Operations

Order processing and fulfillment coordination
Product listing updates and basic inventory management
Supplier coordination for shipping and delivery concerns
Shopify backend tasks (order edits, customer records, internal notes)

Results from Recent Roles

Reduced refund requests by 25% through clearer order updates and follow-ups
Maintained customer satisfaction ratings of 4.5+/5
Cut average response times by 60% by improving ticket workflows
Consistently met KPIs for response time, resolution rate, and CSAT

Tools & Platforms

E-commerce: Shopify, WooCommerce, X-Cart
Customer Support: Zendesk, Freshdesk, Gorgias
Shipping: ShipStation
Communication: Slack, RingCentral, Zoom, Google Workspace
Payments: Pay.Pal, Str.ipe
Task & Design: ClickUp, Canva, Photoshop
Productivity: Microsoft Office, ChatGPT (for drafting and internal support)

What Clients Say

“Dennis improved our customer service tenfold. Customers loved him.”
(5-star rating)
“Reliable, honest, and trustworthy—an asset to our team.”
(5-star rating)

Availability

Available up to 40 hours/week
U.S., UK, or AU business hours
Long-term engagements preferred

If you need consistent, dependable customer support for your e-commerce store, I’d be glad to discuss how I can help.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Customer Support » Ecommerce

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

E-Commerce » Shopify

Experience: 6 months - 1 year

E-Commerce » Shipstation

Experience: 1 - 2 years

Virtual Assistant

Experience: 2 - 5 years

Design » Graphic Design

Experience: Less than 6 months

Basic Information

Age: 47

Gender: Male

Website: Sign Up with Pro Account to View

Address: Valencia, Bukidnon

Tests Taken: IQ
Score: 119: DISC
Dominance: 29%
Influence: 10%
Steadiness: 38%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0016
Controller Execution Time ( Jobseekers / Info )	0.0300
Total Execution Time	0.0328

GET DATA

No GET data exists

MEMORY USAGE

1,424,840 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4093371

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0189 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4093371' LIMIT 1
0.0033	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4093371'
0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4093371'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4093371' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '4093371' AND hired > -1`
0.0003	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '4093371' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4093371 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4093371 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4093371' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0013	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4093371'
0.0023	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0025	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4093371' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4093371'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778837376
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4093371
csrf-token	93fad6d7c92f95cbfc599598ccf66d8f

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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language	english
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log_date_format	Y-m-d H:i:s
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sess_save_path
sess_match_ip
sess_time_to_update	300
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cookie_path	/
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
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csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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v2	Array ( [enabled] => 1 [url] => https://v2.onlinejobs.ph [api_url] => https://api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.82
HTTP_DNT