Dennis

E-commerce Customer Support Specialist | Shopify | Order Management|Refunds

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.93/hour ($1,920.00/month)

Associates degree

Last Active

August 22nd, 2026 (6 days ago)

Member Since

April 3rd, 2025

Profile Description

I provide dependable customer support for established e-commerce businesses using Shopify, WooCommerce, and X-Cart. I handle customer communication, order issues, refunds, and disputes so store owners can focus on growth. With 10+ years of e-commerce support experience, I deliver consistent results and long-term reliability.

What I Deliver

Respond to customer inquiries via email, live chat, phone, and social platforms
Resolve order issues, tracking concerns, shipping delays quickly and accurately
Manage refunds, exchanges, returns, disputes, and chargeback prevention
De-escalate frustrated customers and reduce negative reviews
Optimize support workflows and ticket management for faster resolution

Results from Recent Roles

Reduced refund requests by 25% through clearer order updates and follow-ups
Maintained customer satisfaction ratings of 4.5+/5
Cut average response times by 60% by improving ticket workflows
Consistently met KPIs for response time, resolution rate, and CSAT

Tools & Platforms

E-commerce: Shopify, WooCommerce, X-Cart
Customer Support: Zendesk, Freshdesk, Gorgias
Shipping: ShipStation
Communication: Slack, RingCentral, Zoom, Google Workspace
Payments: Pay.Pal, Str.ipe
Productivity: ClickUp, Canva, Photoshop, Microsoft Office

Availability

Available up to 40+ hours/week
U.S., UK, or AU business hours preferred
Long-term engagements only

I'm ready to deliver consistent, dependable support for your e-commerce store.

Top Skills

Customer Support » Ecommerce

Experience: 5 - 10 years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

E-Commerce » Shopify

Experience: 6 months - 1 year

E-Commerce » Shipstation

Experience: 1 - 2 years

Virtual Assistant

Experience: 2 - 5 years

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Design » Graphic Design

Experience: Less than 6 months

Basic Information

Age: 47

Gender: Male

Website: Sign Up with Pro Account to View

Address: Valencia, Bukidnon

Tests Taken: IQ
Score: 119: DISC
Dominance: 29%
Influence: 10%
Steadiness: 38%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Some...have been around for about 2 years with us now!”

Spencer Carlson

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Info )	0.0433
Total Execution Time	0.0482

GET DATA

No GET data exists

MEMORY USAGE

1,600,560 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4093371

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0214 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0012	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4093371' LIMIT 1
0.0023	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4093371'
0.0012	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4093371'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4093371' AND `is_private` = 1
0.0005	`SELECT * FROM employment WHERE jobseeker_id = '4093371' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '4093371' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0005	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4093371 LIMIT 1`
0.0006	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4093371 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4093371' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0005	`SELECT *, DATEDIFF('2026-08-28',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4093371'
0.0031	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0013	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4093371' ORDER BY `jsct`.`rate` DESC
0.0007	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4093371'
0.0005	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0005	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0005	`select * from teasers`
0.0006	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0005	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0012	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4093371
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enable_profiler
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.204
HTTP_DNT