Crizelyn

Executive Virtual Assistant | Customer Service & Team Lead

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Overview

Looking for part-time work (6 hours/day)

at $6.75/hour ($960.00/month)

High school diploma

Last Active

May 21st, 2025 (357 days ago)

Member Since

March 10th, 2025

Profile Description

Experienced Customer Service Team Leader with more than 6 years of expertise in managing and leading customer support teams to deliver exceptional service. Adept at handling customer inquiries, resolving issues, and ensuring a positive customer experience. Skilled in delivering clear, concise, and actionable reports that drive performance improvements. Strong communicator, problem-solver, and dedicated to enhancing team efficiency and satisfaction through proactive leadership and data-driven insights.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 2 - 5 years

Team Leadership and Coaching – Led and motivated teams to exceed targets through training and mentorship. Performance Monitoring – Tracks key metrics and supports improvement through data-driven feedback. Training and Onboarding – Created onboarding guides and conducted training sessions to help new hires succeed. Service Delivery Oversight – Ensures service standards are met through process control and operational support. KPI and Scorecard Management – Familiar with analyzing scorecards to identify trends and boost performance. Workflow Optimiz

Customer Support

Experience: 5 - 10 years

Customer Support (Voice/Non-Voice) – Experienced in handling high-volume inquiries with patience, clarity, and empathy. Client Relations Management – Builds long-term relationships by addressing client concerns quickly and professionally. Conflict Resolution – Skilled in de-escalating situations and finding win-win solutions. Call Handling and Quality Assurance – Delivers consistent, policy-compliant call performance with a focus on accuracy and satisfaction. Sales and Upselling – Able to identify customer needs and recommend solutions that increase value and revenue. Live Chat and Email Support – Provides fast, clear, and helpful responses via chat and email platforms.

Office and Administration » Executive Assistance

Experience: Less than 6 months

Calendar Management – Expert in organizing and maintaining schedules, avoiding conflicts, and keeping executives on track. Email and Inbox Management – Skilled at prioritizing, sorting, and responding to emails to ensure timely communication and clean inboxes. Schedule Coordination – Efficient in aligning meetings, appointments, and deadlines across multiple calendars. Meeting Preparation & Note-taking – Prepares agendas, takes detailed minutes, and follows up on action items to drive accountability. Travel Planning & Booking – Plans end-to-end itineraries with flights, accommodations, and transport, while considering cost and convenience. Document Creation & Formatting – Proficient in creating professional reports, proposals, presentations, and spreadsheets. Task and Project Tracking – Uses tools to monitor project progress and ensure deliverables are completed on time. File and Records Management – Organizes digital documents systematically for easy access and team collaboration.

Other Skills

Office and Administration » Data Entry

Experience: 2 - 5 years

Data Entry and Reporting – Accurate and fast with entering, organizing, and analyzing data.

Cloud Services » Google Cloud » Management and Developer Tools

Experience: 5 - 10 years

Tools & Software Proficiency Google Workspace – Daily use of Docs, Sheets, Slides, Calendar, and Gmail for collaboration and productivity. Microsoft Office – Strong command of Excel, PowerPoint, and Word for documentation and reporting. Zoom, Microsoft Teams – Experienced in remote collaboration, hosting calls, and managing virtual meetings. Asana / Trello / Notion – Keeps projects organized and tasks clearly assigned.

Office and Administration » Travel Management

Experience: 2 - 5 years

Travel and Lodging Account Handling – Familiar with the unique needs and expectations of hospitality clients.

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Rosa, Laguna

Tests Taken: IQ
Score: 141: DISC
Dominance: 36%
Influence: 21%
Steadiness: 27%
Compliance: 16%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“Two superstars...took my business into the realm”

Karen McDonald

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0241
Total Execution Time	0.0255

GET DATA

No GET data exists

MEMORY USAGE

1,421,248 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4048041

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0146 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4048041' LIMIT 1
0.0023	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4048041'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4048041'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4048041' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4048041' AND hired > -1`
0.0004	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '4048041' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0004	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4048041 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4048041 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4048041' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0003	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4048041'
0.0024	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4048041' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4048041'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4048041
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
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