Jacob

Customer service Representative

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mark as hired

Overview

Looking for full-time work (9 hours/day)

at $4.22/hour ($900.00/month)

Bachelors degree

Last Active

March 3rd, 2025 (436 days ago)

Member Since

March 2nd, 2025

Profile Description

With over ten years of experience in customer service, technical support, and quality assurance, I am confident in my ability to contribute positively to your team.
In my current role as a Market Place Quality Specialist at Getaround, I have honed my skills in assessing car quality and ensuring compliance with safety standards, while also managing communications between drivers and car owners. My previous experience as a Customer Service Representative equipped me with the skills to effectively handle inquiries via multiple channels, including phone, chat, and email using Zendesk.
Prior to my time at Getaround, I served as a Subject Matter Expert and Data Analyst at VXI Global Holdings, where I created performance reports and provided guidance to colleagues on complex account processes. My experience spans engaging with customers in billing, sales, and technical support roles across various platforms, including AT&T and Concentrix.

Top Skills

Marketing » CRM » Salesforce

Experience: 2 - 5 years

I was an AT&T customer care and sales rep for 5 years. We processed orders, upgrades and warranty for Smart phones, TV, Internet, Insurance plans using Salesforce.

Marketing » CRM » Zendesk

Experience: 2 - 5 years

I have been with Getaround Customer service and Market place quality for 3 years and we are using Zendesk for outbound and inbound calls, emails and chat.

Software » API Development » Stripe Api

Experience: 2 - 5 years

As a Getaround customer care representative, we use stripe to review payments, outstanding balances and refunds.

Other Skills

E-Commerce » Shopify

Experience: Less than 6 months

Working with Ryze Food company in less than 6 months using Shopify and Zendesk.

Office and Administration » Google Sheets

Experience: 2 - 5 years

As a Market place quality specialist in Getaround, we use google sheets for data entry, training program, update and data recording.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“Some...have been around for about 2 years with us now!”

Spencer Carlson

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0254
Total Execution Time	0.0267

GET DATA

No GET data exists

MEMORY USAGE

1,405,640 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/4029803

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0155 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4029803' LIMIT 1
0.0019	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '4029803'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '4029803'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '4029803' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '4029803' AND hired > -1`
0.0003	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '4029803' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 4029803 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 4029803 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '4029803' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '4029803'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0019	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '4029803' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '4029803'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778706821
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/4029803
csrf-token	70ccf40b1f57770509f3aecaf2c7b473

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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sess_save_path
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sess_time_to_update	300
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cookie_prefix
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
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SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT