Joshua

IT Helpdesk Professional | Remote Tech Support Specialist

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Overview

Looking for full-time work (6 hours/day)

at $6.52/hour ($960.00/month)

Bachelors degree

Last Active

October 3rd, 2026 (2 days ago)

Member Since

December 2nd, 2024

Profile Description

IT Support and Microsoft 365 professional with 4+ years of experience across enterprise service desk and managed services environments. I currently work as a Workspace Analyst in an MSP environment, supporting multiple client Microsoft 365 tenants and handling technical issues involving identity, email, collaboration, licensing, security, and user access.
My strongest areas include Microsoft 365 Administration, Entra ID, Exchange Online, Microsoft Teams, MFA, user lifecycle management, shared mailboxes, licensing, and technical troubleshooting. I also have experience supporting Windows environments, Active Directory, VPN connectivity, Microsoft 365 applications, and remote end users.
I am comfortable owning tickets from investigation through resolution, communicating with US-based clients, documenting technical findings, coordinating escalations, and working independently in a remote environment.
Core Competencies
- Microsoft 365 Administration: Microsoft 365 Admin Center, Entra ID, Exchange Online, Microsoft Teams, SharePoint, OneDrive, and Microsoft Purview
- Identity & Access Management: User provisioning, MFA reset and re-registration, Security Defaults, Conditional Access review, Global Administrator audits, sign-in and access troubleshooting
- Exchange & Messaging: Shared mailboxes, mailbox permissions, aliases, forwarding, distribution lists, message trace, mailbox rules, and quarantine review
- User Lifecycle Management: Onboarding, offboarding, license assignment/removal, account access, sign-in blocking, group membership, and mailbox administration
- Technical Support: L1/L2 troubleshooting for Windows, Microsoft 365 applications, account access, VPN, software, connectivity, and remote user issues
- MSP & IT Operations: Multi-client tenant support, incident ownership, escalation handling, SLA follow-up, technical documentation, and operational reporting
- Tools: Autotask PSA, ServiceNow, ITGlue, Pax8, Neo, Datto RMM, Zoho, Microsoft 365 Admin Center, Entra ID, Exchange Admin Center, Excel, and remote support tools
- Security & Audit: MFA audits, Global Administrator reviews, Security Defaults, Conditional Access review, Microsoft 365 security findings, and access validation
- Documentation: Work notes, resolution notes, knowledge base articles, audit reports, technical procedures, and client-facing communication
- AI & Automation Familiarity: Generative AI, prompt engineering, technical research, documentation, reporting, workflow improvement, and PowerShell exposure
During my previous role at Accenture, I supported enterprise users through phone, chat, and remote support, resolving hardware, software, account, VPN, Microsoft 365, and connectivity issues while working within structured SLA and escalation processes.
I hold a Bachelor of Science in Information Technology and have experience working with international and US-based teams. I am comfortable working remotely and can support US, AU, or EU time zones.

Top Skills

Customer Support » Email Support

Experience: 2 - 5 years

Setting up email accounts and managing configurations for platforms like Gmail, Outlook, and others.

Customer Support » Technical Support

Experience: 2 - 5 years

Technical Support: Providing assistance to users for hardware and software issues, ensuring they can use their systems efficiently.

Software » Application Performance Management » VPN

Experience: 2 - 5 years

Configuring and managing Virtual Private Networks (VPNs) to ensure secure remote connections for users.

Other Skills

Office and Administration » Microsoft Excel

Experience: 2 - 5 years

Managing and analyzing data using spreadsheets, including creating formulas, charts, and data organization. I assist with tasks like budgeting, data entry, and analysis.

Office and Administration » Microsoft Word

Experience: 2 - 5 years

Creating, editing, and formatting documents for various needs, from reports to letters. I help users with document layout, styles, and formatting.

Systems Administration

Experience: 2 - 5 years

involves managing and maintaining computer systems, including installing and configuring software, monitoring performance, and ensuring security. As an IT helpdesk technician, I handle system issues, user account management, and ensure everything runs smoothly for users.

Systems Administration » Windows Administrator

Experience: 2 - 5 years

Involves managing and supporting Windows-based systems, including installing, configuring, and maintaining the Windows operating system. In this role, I handle user accounts, manage system performance, ensure security updates, and troubleshoot Windows-related issues to keep everything running smoothly.

Office and Administration » Microsoft Power Point

Experience: Less than 6 months

Designing and presenting slideshows for meetings, lectures, or reports. I create visually appealing presentations with custom layouts and multimedia.

Office and Administration » Microsoft Outlook

Experience: Less than 6 months

Managing emails, calendars, and contacts. I help users set up accounts, organize emails, and schedule appointments, ensuring smooth communication.

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Antipolo, Rizal

Tests Taken: DISC
Dominance: 47 %
Influence: 18 %
Steadiness: 13 %
Compliance: 23 %: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0256
Total Execution Time	0.0270

GET DATA

No GET data exists

MEMORY USAGE

1,640,728 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3865266

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0151 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3865266' LIMIT 1
0.0021	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3865266'
0.0005	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3865266'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3865266' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3865266' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3865266' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3865266 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3865266 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3865266' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-10-05',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3865266'
0.0033	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3865266' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3865266'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1791164813
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3865266
csrf-token	7c5f7d650eea3e317eb1a335410dcac7

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
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language	english
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enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.43
HTTP_DNT