Maria

Operations & Process Specialist | SOP Development | Quality Assurance Specialist

Verified

mark as hired

Overview

Looking for part-time work (4 hours/day)

at $4.65/hour ($448.00/month)

Bachelors degree

Last Active

June 30th, 2026 (8 days ago)

Member Since

November 30th, 2024

Profile Description

I am a Customer Experience, Community Management, and Operations professional with 5+ years of experience helping businesses scale through process optimization, quality assurance, and high-level client engagement. I specialize in turning disorganized workflows into clear, efficient systems that support sustainable growth.
My background includes working in the U.S. Healthcare industry, where accuracy, compliance, and quality auditing were essential. I have since transitioned these skills into the digital community and online business space, applying the same standards to improve member experience, operational consistency, and team performance.
I manage and moderate online communities on platforms such as Skool and Circle, with a strong focus on engagement, retention, and member satisfaction. As a Lean Six Sigma White Belt, I specialize in SOP development and process improvement, building and documenting workflows that reduce response times, improve efficiency, and maintain quality standards. I also bring extensive experience in quality assurance and performance auditing, helping teams improve CSAT and meet compliance benchmarks.
I am an advanced user of GoHighLevel, Notion, and Circle, and I have a strong leadership background in training teams, coaching new hires, and leading quality huddles to support consistent, high-quality performance.
Whether you need support managing an online community, developing SOPs, optimizing operations, or improving quality performance, I deliver structured, reliable, and results-driven support.

Marketing » Telemarketing » Outbound Calls

Experience: Less than 6 months

Marketing » CRM

Experience: 6 months - 1 year

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu City, Cebu

Tests Taken: IQ
Score: 120: DISC
Dominance: 33%
Influence: 16%
Steadiness: 29%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I can find little blocks of time to focus so we can scale this business.”

Clearman Lawyers

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

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BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Info )	0.0289
Total Execution Time	0.0304

GET DATA

No GET data exists

MEMORY USAGE

1,601,304 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3861507

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0156 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3861507' LIMIT 1
0.0023	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3861507'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3861507'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3861507' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '3861507' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3861507' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3861507 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3861507 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3861507' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-07-08',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3861507'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0009	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3861507' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3861507'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
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SCRIPT_NAME	/index.php
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.196
HTTP_DNT

Maria

Operations & Process Specialist | SOP Development | Quality Assurance Specialist

Overview

Profile Description

Top Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Quality Assurance

Other Skills

Marketing » Social Media Management » Community Moderation

Accounting » Claims Processing

Project Management » Process Improvement

Marketing » Telemarketing » Outbound Calls

Marketing » CRM

Basic Information