Virtual Assistant | BPO-Trained Customer Support | GoHighLevel | Social Media & Admin Support
Do you need help managing
I’m a dedicated Virtual Assistant with 5 years of BPO experience handling account activations, billing, disputes, and high-volume customer support for companies like TracFone Wireless and GreenDot. I’m also trained in GoHighLevel and familiar with Google Workspace tools to help businesses stay organized and efficient.
Here’s how I can support your business:
• Respond to
• Manage calendars, data entry, and administrative tasks
• Assist with social media posting and basic Canva graphics
• Organize workflows and maintain accurate records
• Provide reliable customer support with attention to detail
Detail-oriented, tech-savvy, and client-focused, I aim to help your business run smoothly so you can focus on growth.
Experience: 5 - 10 years
Experienced BPO Customer Service Representative with 7 years supporting telecom customers. Managed high-volume inbound calls, resolved billing and technical concerns, processed account activations, and ensured accurate account management. Recognized for clear communication, problem-solving skills, and maintaining high customer satisfaction standards.
Experience: 1 - 2 years
Assisted clients with scheduling, calendar management, file organization, and other administrative tasks. Streamlined day-to-day operations to allow business owners to focus on growth and strategic tasks.
Experience: 1 - 2 years
Provide email & calendar management, data entry, internet research, and admin support. Create Canva graphics, schedule social media posts, and manage client communication efficiently.
Experience: 2 - 5 years
Managed social media accounts by creating, scheduling, and publishing content. Monitored engagement, responded to comments, and developed strategies to enhance online presence, increase followers, and maintain brand consistency.
Experience: 1 - 2 years
Organized and maintained client calendars, scheduled appointments and meetings, and managed reminders to optimize time and efficiency.
Experience: 1 - 2 years
Accurately entered, updated, and maintained data across multiple platforms. Ensured attention to detail and data integrity while meeting deadlines in fast-paced work environments.
Experience: 1 - 2 years
Provide email & calendar management, data entry, internet research, and admin support. Create Canva graphics, schedule social media posts, and manage client communication efficiently.
Experience: 1 - 2 years
As a Dispute Risk Analyst at GreenDot, I was responsible for investigating and resolving disputes related to unauthorized transactions, fraud, and billing errors, ensuring that customer accounts and financial activities were accurately assessed and protected. My role required a keen attention to detail, a deep understanding of financial regulations, and the ability to manage sensitive customer situations with care and professionalism.
Experience: 1 - 2 years
Conducted in-depth research to gather industry trends, competitor insights, and content ideas. Provided actionable data to support marketing strategies, client decision-making, and content creation.
Experience: 1 - 2 years
Monitored and responded to audience interactions, built community engagement, and encouraged positive client relationships. Tracked performance to improve engagement strategies.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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