Gloria

Customer Service Executive | Data Entry

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($636.35/month)

Associates degree

Last Active

February 20th, 2025 (437 days ago)

Member Since

November 7th, 2024

Profile Description

I’ve worked as a customer service representative for more than a decade, where I honed my skills in handling customer inquiries, resolving issues, fund transfer requests, payment processing, and ensuring overall customer satisfaction. I am adept at maintaining a professional and empathetic demeanor even in challenging situations.
My experience extends beyond front-line customer interactions. I also have a solid understanding of back-office processes, including data entry and documentation. Additionally, my exposure to audit procedures has given me a keen eye for detail and accuracy.
Prior to working in the BPO industry, my very first job was data entry where my responsibilities include entering and updating large volumes of data, verifying the accuracy of information, and ensuring data integrity - which I value at all times.
I am proficient in using various software applications, including Microsoft Office Suite, Google Workspace and specialized data entry systems. My ability to quickly learn and adapt to new technologies has allowed me to streamline processes and improve efficiency in my previous roles.

Top Skills

Office and Administration » Data Capture

Experience: 10+ years

Effective data capture for my prior jobs provides the team and company with accurate and accessible date for further use.

Customer Support » Customer Service

Experience: 10+ years

I've worked as a Customer Service Representative for 13 years where I consistently delivered excellent customer service and developed a passion for exceeding customer satisfaction.

Office and Administration » Attention to Detail

Experience: 10+ years

My exposure to audit procedures has given me a keen eye for detail and accuracy. I've worked as HRT Auditor Apprentice (HSBC Philippines), Checker (HSBC Philippines) and Quality and Complaints Analyst Apprentice (Convergys) wherein Attention to Detail is really important.

Other Skills

Office and Administration » Microsoft Excel

Experience: 10+ years

I had been using excel since my very first job.

Office and Administration » Microsoft Word

Experience: 10+ years

I had been using it since my first job.

Customer Support » Active Listening

Experience: 10+ years

This helped me build and maintain relationships and solve problems not just for my clients but for my colleagues as well.

Office and Administration » Time Managment

Experience: 10+ years

Helps me in organizing my tasks each day so I can prioritize and complete my work on time.

Office and Administration » Microsoft Outlook

Experience: 10+ years

I had been using it for several years already to communicate with my colleagues, managers and clients.

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cabuyao, Laguna

Tests Taken: IQ
Score: 114

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“This will change your business!”

- Atiba

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BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0355
Total Execution Time	0.0374

GET DATA

No GET data exists

MEMORY USAGE

1,603,472 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3826034

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0199 seconds) (Show)

0.0008	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0011	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3826034' LIMIT 1
0.0022	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3826034'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3826034'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3826034' AND `is_private` = 1
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0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3826034' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3826034 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3826034' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0014	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3826034'
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0.0028	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3826034' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3826034'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0005	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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