Customer Support professional with over 6 years of experience providing support across hospitality, e-commerce, and technology. Experienced in resolving customer concerns, managing cases from start to finish, and working closely with different teams to ensure timely resolutions. I also bring experience in Governance, Risk, and Compliance (GRC), workforce management, fraud prevention, and process improvement, with a strong focus on delivering excellent customer service and finding practical solutions.
Experience: 1 - 2 years
Experience: 5 - 10 years
I have more than 7 years of experience in the BPO industry, mainly in customer support, compliance, and administrative work. In my current role, I help manage compliance-related tasks such as training tracking, reporting, onboarding and offboarding support, and coordinating with different teams to ensure requirements are completed on time. Over the years, I've developed strong communication, organization, and problem-solving skills. I'm comfortable handling reports, maintaining accurate records, following processes, and supporting both employees and clients. I can work independently, manage multiple tasks, and adapt quickly to changing priorities.
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
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