Mechile

E-commerce Customer Support Specialist

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.96/hour ($1,369.60/month)

Bachelors degree

Last Active

August 29th, 2026 (11 days ago)

Member Since

September 18th, 2024

Profile Description

I’m a Customer Support Representative with hands-on experience supporting fashion, wellness, and accessories/supplement brands. I specialize in delivering warm and solution-focused customer assistance for Shopify-based stores using Gorgias, Zendesk, and Richpanel.
I’m proactive, patient, and always focused on creating a positive customer experience while protecting the brand’s reputation. I communicate clearly, stay calm during escalations, and make sure customers feel heard and valued.
I am confident handling customer service independently or as part of a remote team.
? What I Can Do for Your Business
Provide fast, professional, and friendly customer support through email & chat
Manage Shopify orders, exchanges, replacements, refunds & cancellations
Investigate shipment delays, tracking issues, and product concerns
Handle chargeback prevention (proof of delivery, customer documentation)
Coordinate with warehouse/fulfillment for order updates
Maintain CRM tags, internal notes, and macros for clean records
Apply brand tone of voice and communication guidelines
? Performance & Achievements
Processed 60–80 refunds weekly with high accuracy
Maintained a 95% CSAT score
Handled email + chat support across fast-paced inboxes
Consistently delivered calm and reassuring communication even with frustrated customers
Maintained low escalation rate by resolving issues on the first interaction whenever possible
? Tools & Platforms
Shopify
Gorgias
Zendesk
Richpanel
Google Workspace
Excel / Google Sheets
Tracking platforms (17Track / AfterShip / courier portals)

? Availability & Work Style
Full-time or part-time
Long-term roles preferred
Takes initiative without needing to be micromanaged.
Fast learner, reliable, and adaptable to new tools and processes.
? Why Clients Like Working With Me
I combine professionalism + empathy — I don’t just resolve the ticket, I make sure the customer leaves the conversation feeling valued. I help reduce complaints, protect the brand image, and build customer loyalty.

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Customer Support » Customer Service » Gorgias

Experience: 2 - 5 years

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lingig, Surigao del sur

Tests Taken: IQ
Score: 146: DISC
Dominance: 37
Influence: 20
Steadiness: 24
Compliance: 19: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0012
Controller Execution Time ( Jobseekers / Info )	0.0412
Total Execution Time	0.0431

GET DATA

No GET data exists

MEMORY USAGE

1,629,480 bytes

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No POST data exists

URI STRING

jobseekers/info/3736130

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0240 seconds) (Show)

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0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Mechile

E-commerce Customer Support Specialist

Overview

Profile Description

Top Skills

Customer Support

Customer Support » Ecommerce » Shopify

Customer Support » Customer Service » Gorgias

Other Skills

Office and Administration » Email Management

Office and Administration » Google Workspace

E-Commerce » Order processing

Virtual Assistant

Customer Support » Email Support

Office and Administration » Data Entry

Basic Information