Current Employment Status:
Hired Full Time on Aug 30, 2026
Virtual Assistant | Cleaning Business Operations | Customer Support | Scheduling & CRM
I am an experienced Virtual Assistant with hands-on experience managing the daily operations of residential and commercial cleaning businesses. I specialize in scheduling, customer support, team coordination, CRM management, invoicing, and lead management, helping business owners stay organized while delivering excellent customer service.
1. Skills & Expertise
Cleaning Business Operations
Appointment Scheduling & Calendar Management<8efe80624d780eba0c6493ec45140364
Phone Support & SMS Communication
Customer Service & Client Relations
Team Coordination & Staff Scheduling
Lead Management & Follow-ups
CRM Management
Invoicing & Payment Processing
Time Management & Task Prioritization
Problem Solving & Conflict Resolution
Administrative Support
Microsoft Office & Google Workspace
Work Experience
Managed the day-to-day operations of a residential and commercial cleaning business.
Scheduled and coordinated cleaning appointments for recurring, deep, move-in/move-out, and commercial cleaning services.
Responded to customer inquiries through phone calls,
Managed business
Coordinated cleaners, assigned jobs, monitored schedules, and handled last-minute changes.
Prepared quotes, sent invoices, processed payments, and maintained accurate customer records.
Followed up with clients regarding estimates, appointments, invoices, and recurring services.
Assisted with customer retention and resolved scheduling and service-related concerns.
Helped manage online leads and bookings from multiple marketing platforms.
2. Software & Tools
Jobber
BookingKoala
Quo
Google Workspace (Gmail, Google Calendar, Google Drive, Docs & Sheets)
Dialpad
GoHighLevel (GHL)
Stripe
3. Marketing & Lead Generation Platforms
Google Local Services Ads (LSA)
Google Business Profile
Meta Ads
Thumbtack
Bark
Craigslist
I am detail-oriented, organized, and committed to providing outstanding customer service. I am comfortable working independently, managing multiple priorities, and supporting business owners with administrative tasks that help their operations run efficiently.
Available for Full-Time, Part-Time, or Freelance opportunities as a Virtual Assistant, Customer Support Representative, Scheduler, Operations Assistant, or Cleaning Business Administrator.
Experience: 2 - 5 years
Promoting a teamwork approach to problem-solving.
Experience: 6 months - 1 year
I use too support agents.
Experience: 1 - 2 years
Teamwork to have the dream work
Experience: 1 - 2 years
Making this impossible in any way.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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