Rheyjan

Virtual Admin Support | Video and Graphics Editor

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.41/hour ($836.35/month)

Bachelors degree

Last Active

May 3rd, 2026 (10 days ago)

Member Since

June 20th, 2024

Profile Description

Detail-oriented Administrative/IT Support and Operations Specialist with hands-on experience providing Level 1 and Level 2 technical support in both government and U.S.-based remote environments. Background includes supporting users across Microsoft 365, Windows environments, account access, application setup, and basic networking, combined with strong documentation, compliance accuracy, and customer-focused communication. Known for a structured, proactive work style, precise troubleshooting, and reliable follow-through in fast-paced, ticket-driven support environments.

A. Core Competencies & Relevant Experience
1. IT Support & Technical Troubleshooting

-Provided Level 1 technical support including password resets, account access issues, Office 365 troubleshooting, and application reinstallation
-Diagnosed and resolved hardware, software, email, and connectivity issues for on-site and remote users
-Assisted with basic network troubleshooting (LAN/Wi-Fi connectivity, VPN access, router/switch verification)Installed, configured, and updated applications and user devices to ensure operational readiness
-Escalated complex issues following established procedures while maintaining clear documentation

2. Ticketing, Documentation & Knowledge Management
-Managed and tracked support requests, ensuring timely resolution and SLA adherence
-Documented i ---------- , resolutions, configurations, and procedures to support knowledge base accuracy
-Maintained structured logs, asset records, and system documentation to improve repeat issue resolution

3. Account Management, Access & Compliance
-Assisted with user account setup, permissions, and access control across systems and platform
-Conducted audits and data verification to ensure accuracy, confidentiality, and compliance
-Coordinated with internal teams and third-party providers to resolve access, system, and workflow issues

4. Customer-Focused Support & Communication
-Delivered clear, professional, and empathetic support to users in technical and non-technical roles
-Provided step-by-step guidance to resolve issues and restore system functionality
-Supported U.S.-based clients and distributed teams through email, chat, VOIP, and video platform
-Maintained a customer-first mindset while multitasking across tools and requests

5. Operations & Scheduling Support (Technical Context)
-Supported scheduling systems and operational workflows tied to system access and service readiness
-Ensured accuracy of user, device, and system data to prevent downstream technical issues
-Coordinated with technicians, service providers, and stakeholders to support smooth operations

B. Tools & Technologies (Aligned to IT Support Role)
1. Operating Systems & Productivity
-Windows OS, Microsoft 365 (Outlook, Word, Excel, PowerPoint)
-Google Workspace (Docs, Sheets, Drive, Gmail)

2. IT Support & Systems-Office 365 Admin (user setup, password resets, app troubleshooting)
-Basic networking concepts (LAN/Wi-Fi, VPN, TCP/IP fundamentals)
-OneDrive & cloud-based file management

3. Ticketing, CRM & Workflow Tools
-Zendesk, Salesforce (basic), HubSpot, Odoo
-Trello, ---------- , QuickBase

4. Communication & Remote Support
-Microsoft Teams, Slack, Zoom, Google Meet
-VOIP-based customer support tools

5. Documentation & Reporting-Excel & Google Sheets (tracking, validation, reporting)
-PDF tools (Adobe Acrobat, Nitro)
-Knowledge base and SOP documentation

Why I’m a Strong Fit for This Role
I bring a balanced combination of technical support capability and operational discipline. My experience supporting users in structured government environments and U.S.-based remote operations has strengthened my troubleshooting, documentation, and customer service skills. I work independently, adapt quickly to new systems, and consistently deliver accurate, reliable support that keeps users productive and satisfied.

Top Skills

Office and Administration » Admin Data Processing

Experience: 2 - 5 years

Coordinated and scheduled over 500 employees for occupational safety and hazardous materials testing, ensuring 100% compliance with regulatory requirements.

Office and Administration » Data Management

Experience: 2 - 5 years

Developed and implemented a streamlined scheduling system for employees' occupational safety and hazardous materials testing compliance, reducing scheduling errors.

Customer Support » Healthcare » Electronic Health Record

Experience: 2 - 5 years

Assist in the completion of requested documents including medical records and other documents as requested.

Other Skills

E-Commerce » Ebay » Customer Support

Experience: 2 - 5 years

Customer Support » Email Support

Experience: 2 - 5 years

Office and Administration » Data Analytics

Experience: 2 - 5 years

Conducted regular audits of employee records to ensure 100% compliance with all safety regulations and guidelines.

Customer Support » Helpdesk Support

Experience: 1 - 2 years

What I currently do: • Coordinate day-to-day global operations to support large-scale AI and data annotation projects • Monitor workflows, task queues, and performance metrics to ensure timely delivery and quality standards • Support and onboard global contributors and contractors, providing operational guidance and issue resolution • Maintain system accuracy through data validation, process documentation, and operational reporting • Collaborate cross-functionally with product, engineering, and quality teams to optimize processes

Professional Services » Construction And Engineering » Supply Management

Experience: 6 months - 1 year

Implemented standardized inventory tracking system and procedures that decreased record errors enhancing asset visibility and supporting audit readiness across multiple departments. Streamlined procurement processes by processing 50 requisitions monthly, ensuring timely acquisition of supplies and reducing order discrepancies by lower percentage. Implemented a streamlined tracking system for delivery inspections that decreased processing time, enhancing overall inventory accuracy and accountability.

Cloud Services » Azure » Networking - Load Balancer

Experience: 6 months - 1 year

Assisted with basic network administration tasks such as diagnosing connectivity issues, verifying router/switch configurations, and supporting VPN access. Managed and monitored NAS (Network Attached Storage) systems to ensure secure data storage, regular backups, and optimal performance. Deployed and maintained open-source cloud platforms such as Nextcloud and Paperless for secure file sharing, document management, and collaboration.

Cloud Services » Azure » Networking - Traffic Manager

Experience: 6 months - 1 year

Assisted in administering and monitoring of network infrastructure, including routers, switches, firewalls, and access points (Cisco, PFsense, Mikrotik). Performed network troubleshooting and configuration for LAN/WAN, TCP/IP, DHCP, DNS, VPN, and wireless systems. Assisted in monitoring network connectivity and escalating issues to senior IT staff as needed. Configured user access controls, permissions, and backup policies to maintain data integrity and compliance. Monitored system health, storage utilization, and network performance, proactively resolving issues to minimize downtime.

Cloud Services » Google Cloud » Networking

Experience: Less than 6 months

Configured user access controls, permissions, and backup policies to maintain data integrity and compliance. Monitored system health, storage utilization, and network performance, proactively resolving issues to minimize downtime. Performed updates, patch management, and security hardening for NAS and self-hosted cloud services.

Software » Network Administration

Experience: 6 months - 1 year

Provide Level 1 support in Microsoft, including resetting passwords, reinstalling Microsoft Office Apps, and general issue troubleshooting. Supported remote staff and field representatives by ensuring proper device configuration, app functionality, and seamless communication workflows. Troubleshoot IT-related issues including Office365 setup, user management, and email/domain configurations.

Software » Network Administration » Active Directory

Experience: 6 months - 1 year

Delivered hands-on IT and network support, including software installation, ticket resolution, network configuration, device whitelisting, and CCTV setup with remote access, contributing to secure and efficient technology operations for clients. Assisted in administering and monitoring of network infrastructure, including routers, switches, firewalls, and access points (Cisco, PFsense, Mikrotik). Managed version control and collaborative development workflows using Git, GitHub, and GitLab.

Accounting » Accounts Payable

Experience: Less than 6 months

Verified services charged to billing.

Basic Information

Age: 28

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: IQ
Score: 128: DISC
Dominance: 4
Influence: 2
Steadiness: 4
Compliance: 2: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0407
Total Execution Time	0.0422

GET DATA

No GET data exists

MEMORY USAGE

1,497,952 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3522407

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0283 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3522407' LIMIT 1
0.0015	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '3522407'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '3522407'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3522407' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3522407' AND hired > -1`
0.0003	SELECT `employers`.`contact_name`, `employer_comment`.`employer_comment_id`, `employer_comment`.`employer_id`, `employer_comment`.`jobseekers_id`, `employer_comment`.`employer_date`, `employer_comment`.`employer_comment`, `employer_comment`.`lastmodified`, `employer_comment`.`comment_status` FROM `employers` LEFT JOIN `employer_comment` ON `employer_comment`.`employer_id` = `employers`.`employer_id` WHERE `employer_comment`.`jobseekers_id` = '3522407' AND `employers`.`deactivate` = 0 AND `employer_comment`.`comment_status` = 'ACTIVE' ORDER BY `employer_comment_id` DESC
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 3522407 LIMIT 1`
0.0004	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 3522407 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '3522407' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '3522407'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0043	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '3522407' ORDER BY `jsct`.`rate` DESC
0.0008	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3522407'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0014	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0049	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0004	`select * from teasers`
0.0036	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0006	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1778706811
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/3522407
csrf-token	d483b6f8edc604fa8f7216ae361dac2a

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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language	english
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
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encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
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sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
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cookie_path	/
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global_xss_filtering	1
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csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
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v2	Array ( [enabled] => 1 [url] => https://v2.onlinejobs.ph [api_url] => https://api.onlinejobs.ph [cookie_domain] => .onlinejobs.ph [paths] => Array ( [myaccount] => 1 ) )
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app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
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SERVER_PROTOCOL	HTTP/1.1
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HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.98
HTTP_DNT