Vergel

Administrative Support and Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($640.00/month)

Associates degree

Last Active

August 22nd, 2026 (5 days ago)

Member Since

September 24th, 2016

Profile Description

I am a tech-agile Admin and Customer Support Professional with more than 10 years of diverse work experience.

I provided 4 years of administrative assistance to our Site Manager under Project Maintenance & Operations Co., Ltd. I functioned as a Secretary to the Site Manager. My day-to-day task are doing reports about the site's maintenance work, the local store operations and timekeeping. We maintained Prince Faisal Bin Fahd Stadium in Riyadh, Saudi Arabia which has 22,500 seating capacity, reverse osmosis plant, gymnasium building, and other facilities in the stadium. (Employment Certificate Available)

You can check this google map and see the scope of our operations: ----------

I worked 4 years as Customer Service Representative with T-Mobile and Verizon Wireless. Providing excellent customer service over the phone, email and chat. (Employment Certificate Available)

I worked as a Sales Staff with Five Star Finance. Helped our Cabanatuan Branch to stay on top of the game by generating sales. I offered loan products to Filipino Veteran through Facebook, Outbound Call and Text.

Me being featured on Five Star Finance Facebook Page:
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Top Skills

Experience: 5 - 10 years

Experienced Customer Service Representative that provides excellent customer focus resolution and recommendations. Worked with T-Mobile Wireless and Verizon Wireless providing great customer service experience over the phone.

Provided Administrative Support for a Riyadh, Saudi Arabia based Company. I functioned as the secretary to the Site Manager. My day-to-day task are doing reports about the site's maintenance and repair works and the local store operations, sending correspondences through various channel such as email, fax, chat, etc. I was also in-charge of the daily time keeping of all of the site's personnel. And performed other administrative function my role required me.

Experience: 5 - 10 years

I am proficient using Google Workspace with my daily personal and professional life. This allowed me to seamlessly implement workflows through multiple google apps such sheets, forms, slides and calendar.

Other Skills

Experience: 2 - 5 years

With my passion to designs. I befriended Canva and mastered creating visually appealing graphic designs, logos and presentations. I am using Canva on my personal projects, portfolio and resume creation and marketing materials for social media marketing with my previous work with Five Star Finance.

Experience: 1 - 2 years

I worked as a Sales Advisor with Concentrix. Helped Singtel boost sales by doing outbound calls to existing customers and warm leads. Promoted the company's product and services through phone, email and chat. I also worked with Five Star Finance as a Sales Staff. Reached out Filipino Veterans and offered financial solutions such as educational loans, business loans and medical loans.

Experience: Less than 6 months

With my continuous learning, I was able to understand the basics of workflow automation and agent creation. This piqued my interest because of how this technology helps professional like me to automate repetitive tasks. I am able to implement some automation using Make.com (automating email responses to leads that filled up form and automating calendar event creation) Example: https://youtu.be/DsLqQpB7QMU

Experience: Less than 6 months

With my continuous learning I was able to learn the fundamentals of real estate such as MLS, Transaction Coordination, Forms and Packages, Timelines and CRM. I am also oriented with Social Media strategies of real estate industry.

Experience: Less than 6 months

Experienced working for Facebook as Facebook Ads Specialist. Assisted Facebook advertisers with their issues with their Ads. Educated advertisers about Facebook Community Standards and Advertising Policies. Provided recommendations on how to maximize campaigns by identifying their objectives, target audience, budget and ad creative.

Experience: Less than 6 months

SEO Fundamentals oriented. Through Hubspot Academy, I was able to understand how websites are being ranked in search engines. I learned key word research, linking of sites and types of search results.

Experience: Less than 6 months

With my continuous learning, I was able to understand how ISA of Inside Sales Associate works for a Real Estate Company. I also know script that maybe helpful such Tom Ferry when doing Cold Calling. I also prepared sample scripts and objection handling: Sample: https://docs.google.com/spreadsheets/d/1ffz2QOBiewLfC8f3Ytvd3oMFsDfPGkalZVLBtx_ecLU/edit?usp=sharing

Experience: Less than 6 months

I am able edit videos using CapCut Desktop. With my own upskilling, I familiarized with CapCut video editing tool. Sample Work: https://youtu.be/6TY0Nz8Qcz0

Experience: Less than 6 months

With my self pace upskilling, I was able to learn how to build website with no code using WordPress. Sample Site: https://kokokimmy.wordpress.com/

Basic Information

Age
36
Gender
Male
Website
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Address
Manila, Metro Manila
Tests Taken
IQ
Score:  100
DISC
Dominance: 42
Influence: 12
Steadiness: 12
Compliance: 34
English
C2(Advanced/Mastery)
Government ID
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