Windows System/DevOps Engineer

Overview

Looking for part-time work (4 hours/day)

at $14.14/hour ($1,387.20/month)

Associates degree

Last Active

October 3rd, 2026 (3 days ago)

Member Since

April 20th, 2024

Profile Description

NEAN GILES TORIANO

AI-Augmented Systems Administrator | MECM/SCCM Engineer | PowerShell Automation Specialist
(+63) ---------- • ---------- • Philippines (Open to Remote)

PROFESSIONAL SUMMARY
Results-driven DevOps/Infrastructure Engineer with 11+ years of enterprise IT experience specializing in Microsoft Endpoint
Configuration Manager (MECM/SCCM), Active Directory, and Windows Server administration. Independently designs and ships
custom PowerShell WPF GUI tools for SCCM operations — integrating AI-assisted development workflows (Anthropic Claude) to
accelerate delivery of internal tooling. Demonstrated ability to architect complex multi-threaded applications, optimize WMI crosssegment performance, and automate critical IT processes end-to-end. ITIL v3 certified with a strong background in incident
management, patch management, security deployments, and cross-functional leadership.
CORE COMPETENCIES
Endpoint Mgmt MECM/SCCM, Software Deployments, Patch Management, Security/AV Deployments,
WSUS, Update Points, OSD
Scripting & AI PowerShell 5.1 (Advanced), WPF GUI Development, AI-Assisted Dev (Claude), Prompt
Engineering, SendGrid API
Cloud & Infra AWS (MECM Lab, EC2), Azure Monitor, Windows Server 2003–2022, Active Directory,
DNS, Group Policy
WMI / SCCM SDK SMS Provider, ManagementObjectSearcher, BlockSize Optimization,
SMS_FullCollectionMembership, WQL
Monitoring & Ops SCOM, Azure Alerting, Incident Triage, NOC Operations, Automated Disk/CPU/Memory
Reporting
Leadership ITIL v3 Foundation, Team Management (15 FTEs), Escalation Handling, Change
Management, Coaching
AI-ASSISTED PROJECTS — Built with Anthropic Claude
The following internal tools were independently designed, developed, and deployed using AI-assisted development workflows (Anthropic
Claude as development partner). Each tool runs as a self-contained, portable PowerShell application — no installation required.
PROJECT 1 SCCM Reboot Status Viewer (Pending Reboot Tracker)
• Designed and built a full-featured PowerShell WPF GUI application that queries the SCCM SMS Provider (WMI,
root\SMS\site_ASR) to display real-time pending reboot status across enterprise endpoint collections
• Engineered a multi-runspace threading architecture using [powershell]::Create() with dedicated runspaces — solving a
critical UI freeze bug caused by scriptblocks running on ---------- threads without attached PowerShell runspaces
• Resolved cross-segment WMI performance from 8m 59s → under 10 seconds by replacing Get-WmiObject with
System.Management.ManagementObjectSearcher and setting BlockSize=1000, enabling efficient batch retrieval of 3,800+
SMS_Collection rows
• Diagnosed and fixed a silent data-loss bug where OS filtering via SMS_FullCollectionMembership dropped all members
(field returns null); fixed by joining to SMS_R_System via ResourceID and building a defensive lookup map
• Implemented auto-discovery of multiple SMS Provider endpoints via SMS_ProviderLocation, with a 120-second DCOM
watchdog timeout for graceful failure handling
• Resolved UTF-8 BOM encoding issues in PS 5.1 that caused misleading parser errors; enforced ASCII-safe content + BOM
file writing as a project standard
• Delivered as a portable .ps1 + .bat launcher (ExecutionPolicy Bypass -STA), deployable to any machine without installation
PROJECT 2 Patch Command Center — SCCM Deployment Automation with Email Notifications
• Built a PowerShell-based SCCM patch deployment command center enabling structured Software Update Group (SUG)
deployments across targeted collections from a unified GUI interface
• Integrated SendGrid API ( ---------- /v3/mail/send) for automated post-deployment email notifications — sending
structured deployment reports to the Server Core Infrastructure Compliance Management distribution list ----------
• Engineered secure API key handling via -SendGridApiKey parameter or interactive prompt — never hardcoded in source
files, following enterprise security standards
• Email notifications replicate the original OG Patch Command Center format (operation performer, timestamp,
collection/SUG pairs) ensuring zero disruption to existing compliance workflows
• Leveraged AI-assisted development (Claude) to accelerate PowerShell function architecture, debug SendGrid API
integration, and validate email body formatting against compliance requirements
PROJECT 3 ResumeForge — AI-Powered Resume Optimization Web App
• Conceptualized and co-developed a full-stack HTML/JavaScript resume optimization application using AI-assisted
development with Anthropic Claude
• Application features a 4-step workflow: resume upload/paste, job target configuration, AI-powered optimization engine,
and a review/export panel with ATS scoring, keyword gap analysis, and actionable suggestions
• Integrated Claude AI backend to rewrite resume content dynamically based on job description keyword matching, tone
selection, and experience level — producing ATS-optimized output with match scoring (0–100)
• Implemented job-specific templates for AI-focused IT roles (AI-Augmented SysAdmin, AI Ops Engineer, Endpoint AI
Specialist, IT Automation Lead) pre-loaded with relevant job descriptions and skill mappings
• Applied prompt engineering techniques to structure AI output as structured JSON (score, suggestions, keywords
found/missing, rewritten resume) parsed and rendered dynamically in the UI
• Demonstrated ability to bridge traditional IT administration expertise with modern AI tooling to produce enterprise-quality
internal tools
PROFESSIONAL EXPERIENCE
Asurion Hong Kong Limited – ROHQ | DevOps / Infrastructure Engineer III March 2014 – Present
Endpoint Management & MECM Administration
• Administer and optimize Microsoft Endpoint Configuration Manager (MECM/SCCM) for patch management, software
distribution, and security deployments across enterprise Windows environments
• Spearheaded full MECM lab environment build-out on AWS — architected Primary/Secondary Sites, site database,
Software Update Point, and WSUS server from ground up
• Lead enterprise-wide security and antivirus deployment initiatives including solution design, collection strategy, and
ongoing maintenance
• Execute OS patch and security update deployments in production with post-deployment remediation and compliance
validation
PowerShell Automation & AI-Assisted Development
• Independently develop portable PowerShell WPF GUI tools for SCCM operations using AI-assisted development (Anthropic
Claude) — delivering tools 40–60% faster than traditional development cycles
• Automated weekly disk space reporting across all Windows servers, eliminating hours of manual effort per reporting cycle
• Engineered Azure Monitor alert rules for Disk Space, CPU, and Memory utilization thresholds across cloud-hosted server
infrastructure
• Integrated PowerShell with SendGrid API for automated operational email alerts and compliance reporting to stakeholders
Active Directory & Server Administration
• Manage Active Directory including access control, security group policies, and Domain Controller health across enterprise
environments
• Administer Windows Server environments including incident configuration, alert setup, automated remediation, and triage
workflows
Incident Management & NOC Operations
• Served as primary NOC analyst for triage, coordination, and management of critical infrastructure incidents with ITILcompliant communications
Sutherland Global Services Philippines | Technical Support Team Manager Oct 2009 – Dec 2013
• Led and developed a team of 15 Technical Support Representatives supporting home users across hardware, OS,
networking, and malware remediation
• Partnered with SMEs for root-cause analysis on complex escalations; delivered coaching, performance management, and
behavioral development programs
Teleperformance Philippines | Resolution Specialist / SME May 2009 – Oct 2009
• Provided advanced OS configuration, software troubleshooting, and wired/wireless network support as subject matter
expert
Dell International Services, Inc. | Resolution Specialist / SME May 2006 – May 2009
• Delivered advanced technical support including OS configuration, networking, and laboratory setup across Windows and
Ubuntu environments
Sykes Asia, Inc. | Technical Support Representative Oct 2004 – May 2006
• Provided customer technical support and issue resolution via email channel
CERTIFICATIONS & TRAINING
• ITIL v3 Foundation Certified (February 2015)
• Microsoft Certified Professional (MCP) / Microsoft Certified Technology Specialist (MCTS) — November 2008
• Dell Certified Systems Expert — July 2008
• Managing & Maintaining Microsoft Windows Server 2003 / Active Directory
• Configuring Windows Vista OS & Mobile Devices
EDUCATION
• AMA Computer Learning Center of Aklan — Internet Technology (2000–2002)
• Central Philippine University — AB Psychology (1998–2000)
• Science Development National High School — Graduate (1998)
AI & MODERN TOOLING ADDENDUM
The following reflects hands-on, practical AI experience applied in real enterprise IT work:
• AI-Assisted PowerShell Development: Uses Anthropic Claude as a development partner for complex scripting — including
multi-threaded WPF apps, WMI optimization, and API integrations
• Prompt Engineering for IT Automation: Designs structured prompts that produce production-ready PowerShell code, debug
analyses, and architecture recommendations
• AI-Accelerated Tool Delivery: Consistently delivers internal tooling at significantly reduced development time compared to
traditional solo development
• AI Web App Development: Built a full HTML/JS AI-powered application (ResumeForge) demonstrating ability to apply AI
tooling beyond traditional sysadmin scope