Delivered customer support, content moderation, and e-commerce operations services across global organizations for over 5 years, supporting high-volume online platforms and customer-facing businesses. Managed customer inquiries, order processing, refund requests, and compliance reviews while ensuring accurate documentation and policy adherence in fast-paced environments. Collaborated with cross-functional teams to resolve customer and operational issues, contributing to seamless customer experiences and efficient business operations. Leveraged Shopify, Stripe, Google Workspace, Notion, Canva, and ChatGPT to support e-commerce workflows, streamline processes, and maintain high standards of service quality and accuracy.
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 6 months - 1 year
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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