Experienced and reliable professional with a background in Partner coordination, Admin support, Customer Service, and Sales.
I've worked with global teams across the EMEA, US, and UK markets, supporting operations, managing reports, handling customer concerns, and assisting sales teams.
I'm highly organized, detail-oriented, and comfortable working remotely with minimal supervision. Whether you need help with admin tasks, reporting, or customer and partner support. I'm ready to deliver high-quality results.
Experience: 2 - 5 years
I worked as a Sales advisor and handled UK and US Telco account. I am responsible in pitching and closing sales of Media and Sim Package. While doing that, I am also well trained to schedule a technician for Pre-Installation appointments and do a basic troubleshooting.
Experience: 1 - 2 years
My task was to manage the weekly reports and approved technicians Timecard and set appoinment visit for solar installation while making sure to also dispatch them properly informing the homeowners about their estimated arrival and have them complete the job order.
Experience: 1 - 2 years
What I do as a Customer Service Representative is to help the customer way beyond their expectation while building a rapport which for me is key aspect in resolving the issue and to go extra mile to assist them.
Experience: 1 - 2 years
I use Excel to organize and analyze data, create reports, and keep track of partner information. I’m comfortable working with formulas, sorting data, and making sure everything is accurate and easy to understand. Excel helps me handle daily tasks and support smooth operations.
Experience: 1 - 2 years
I have hands-on experience managing and organizing data through CRM systems, reporting tools, and platforms like SharePoint. In my previous roles, I maintained accurate records of customer interactions, technician work orders, and partner reports. I supported data analysis, updated internal systems regularly, and ensured information was consistently accurate and well-documented to support smooth business operations.
Experience: 1 - 2 years
I’ve used Excel and Fuzzy Lookup to match and organize data from different files and systems. This helped me clean up partner reports, fix mismatched entries, and keep information consistent between tools like the CRM and SharePoint. It made things easier for the team and helped us avoid mistakes in reports and updates.
Experience: 1 - 2 years
I use AI tools like ChatGPT and Copilot to quickly help with tasks like writing emails, organizing info, and finding solutions. They speed up my work and make it easier to get things done faster.
Experience: 1 - 2 years
Managed weekly requested reports for VIP partners such as Microsoft, Dell, Adobe. Oversee partner certificate renewals and handle quarterly rebate reports. Supported data and revenue analysis to help track performance. Alongside that, I maintain and update the EMEA Partnership SharePoint sites Assist the Sales team and work closely with Partner Ops.
Experience: 6 months - 1 year
I write basic SQL queries to pull data for partner client reports, like tracking spending, finding top manufacturers, and monitoring client information. It helps me get the exact data needed to create clear reports and support the team.
Experience: 1 - 2 years
I use Power BI to build simple dashboards and reports that help track partner performance and sales data. It helps turn numbers into clear visuals, making it easier for the team to spot trends, share updates, and make quick decisions. I use it regularly to support reporting and keep things organized and easy to understand.
Experience: 1 - 2 years
I use Power Automate to help speed up our monthly reporting for VIP clients by setting up automated flows. It saves time by pulling data and sending out reports without having to do everything manually. This helps keep things running smoothly and makes sure reports are sent out on time.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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