Emergency Handling:
• Managed helpline and emergency chats, providing support to individuals in distress, including those
with su
• Monitored high-risk clients via various channels, and communicated updates to client companies.
Webinars:
• Conducted monthly webinars covering mental health topics, aimed at providing education and support
to clients, particularly those in large multinational call centers.
Counseling:
• Conducted 1-on-1 online counseling sessions for mild cases under the supervision of a psychologist,
focusing on self-improvement and goal-setting.
• Developed wellness plans tailored to individual client needs, offering practical strategies for achieving
goals.
• Conducted wellness sessions for clients who did not attend scheduled therapy sessions, addressing
any issues with psychologists or schedules.
Team Collaboration:
• Worked collaboratively with a multidisciplinary team including psychologists, psychometricians,
psychiatrists, social workers, and nutritionist-dieticians to provide comprehensive support to clients.
Training and Mentorship:
• Assisted in training and mentoring new tea
and providing guidance to ensure smooth onboarding and job performance.
Statistical Reporting Project:
• Created and maintained statistical monthly reports for clients, showcasing data on sign-ups per
company, sign-ups per department, no-shows, attending clients, and end-of-care clients.
• Streamlined reporting process by developing a macro program in Google Sheets, automating data
tallying and chart creation for efficient report generation.
Admin Tasks:
• Utilized Airtable, Zendesk, and Google Suite to assist clients and psychologists in scheduling
appointments.
• Managed client inquiries and issues through Zendesk, ensuring prompt and effective resolution
Experience: Less than 6 months
I've been making music for around 8 years now.
Experience: 2 - 5 years
I understand that airtable has both frontend and backend and its interface and use depends on the needs of the company. I'm familiar with the frontend of the use of my company but I am not that familiar with the backend.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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