Ronald

I bring extensive experience in customer service, with a strong ability to handl

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.91/hour ($742.40/month)

Associates degree

Last Active

March 2nd, 2026 (72 days ago)

Member Since

March 12th, 2024

Profile Description

I’m a seasoned Customer Service Professional with nearly 7 years of hands-on experience in delivering top-tier support across multiple industries. My background includes roles in voice, chat, and email support, with proven strengths in conflict resolution, customer retention, and technical troubleshooting. I’ve mastered tools like Salesforce, Medallia, and various CRM platforms, and I’m quick to adapt to new systems.
Throughout my career, I’ve consistently ranked among top performers, earning multiple recognitions such as Optus Top Agent, Business Service Champion, and the TOFU Award for Best in Customer Service. My leadership potential was acknowledged with a promotion to Communications Trainer, where I helped shape and coach new hires to meet quality and performance benchmarks. With a strong work ethic, excellent communication skills, and a passion for helping people, I’m confident in my ability to contribute value in any customer-focused team.

Top Skills

Marketing » Email Marketing » Omnisend

Experience: Less than 6 months

Proficient across all three channels, delivering consistent performance at Optus and Amazon. Handled escalations and service inquiries effectively in each format.

Customer Support » Customer Service » Conflict resolution

Experience: 5 - 10 years

Resolved complex billing and service issues, especially in telco support and collections. Known for calm, solution-focused responses even in tough customer scenarios.

Customer Support » Customer Relationship Management

Experience: 5 - 10 years

Extensive experience handling customer queries across voice, chat, and email. Maintained high CSAT scores at Amazon and Optus, showing strong relationship-building skills.

Other Skills

Marketing » CRM » Salesforce

Experience: 5 - 10 years

Strong hands-on experience using Salesforce and other CRM platforms to manage customer data, track interactions, and resolve issues efficiently.

Customer Support » Technical Support

Experience: Less than 6 months

Solved mobile and broadband service issues at Optus, providing both basic and advanced tech support that earned you top agent recognition.

Office and Administration » Time Management

Experience: 5 - 10 years

Managed multiple tasks while maintaining performance targets across roles—from collections to support and training.

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address: General Trias, Cavite

Tests Taken: IQ
Score: 113

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0289
Total Execution Time	0.0302

GET DATA

No GET data exists

MEMORY USAGE

1,417,304 bytes

POST DATA

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URI STRING

jobseekers/info/3310874

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 28 (0.0190 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

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