Decie

Customer Support – Email, Chat & Phone

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.69/hour ($1,120.00/month)

High school diploma

Last Active

September 4th, 2026 (7 days ago)

Member Since

March 11th, 2024

Profile Description

Experienced Virtual Assistant and Customer Support Representative with 6+ years of customer service experience and hands-on experience supporting real estate companies, online businesses, and customer service teams.

If you're looking for a reliable VA who can handle customers, administrative tasks, and day-to-day operations, I can help with:

✅ Customer Support – Email, Chat & Phone
✅ Virtual Assistant & Administrative Support
✅ Email & Calendar Management
✅ Data Entry & CRM Management
✅ Salesforce & Google Workspace
✅ Lead Generation & Online Research
✅ Cold Calling & Follow-ups
✅ Real Estate Virtual Assistance
✅ Social Media Management
✅ Facebook & Instagram Management
✅ Meta Business Suite & Ads Publishing
✅ Facebook & Instagram Ads
✅ Canva Graphics & Marketing Materials
✅ Content Creation & Short-Form Videos
✅ AI Video Generation
✅ General Virtual Assistance

My background includes customer service, travel support, real estate virtual assistance, lead generation, cold calling, administrative support, social media management, and Meta ads publishing.

I'm experienced in communicating with customers through email, chat, and phone, managing multiple tasks independently, documenting customer interactions, following up on unresolved concerns, and keeping records organized and accurate.

I'm reliable, detail-oriented, easy to work with, and quick to learn new tools and processes. I'm ready to support your business and become a dependable long-ter ---------- mber of your team.

Top Skills

Marketing » Social Media Management

Experience: 1 - 2 years

Managed social media accounts, created engaging posts and basic graphics using Canva, and supported online marketing efforts for a private money lending business to generate leads and maintain client engagement.

Customer Support

Experience: 5 - 10 years

Experienced Customer Service Representative with 6+ years in phone, chat, and email support, known for strong communication skills, problem-solving abilities, and a customer-first approach.

Office and Administration » Email Management

Experience: 2 - 5 years

Experienced in managing professional email correspondence, responding to client inquiries promptly, organizing and prioritizing messages, and ensuring smooth communication between team members and clients. Skilled in maintaining confidentiality, tracking important emails, and coordinating follow-ups efficiently.

Other Skills

Real Estate » Cold Calling

Experience: 1 - 2 years

Conducted targeted cold calling to generate leads, schedule appointments, and build relationships with potential clients for private money lending and real estate investment opportunities. Maintained accurate records of calls and client interactions while supporting overall business growth.

Customer Support » Chat Support

Experience: 2 - 5 years

Provided technical and chat support to teachers and students, assisting them in navigating online platforms, assigning learning materials, and resolving inquiries efficiently while maintaining excellent communication and problem-solving skills.

Customer Support » Sales Support » Flight Booking

Experience: 2 - 5 years

Provided excellent customer service by assisting clients with flight, hotel, and car bookings, handling reservations, changes, and cancellations. Supported sales processes by coordinating with vendors and ensuring a seamless travel experience for customers

Office and Administration » Transcription

Experience: 6 months - 1 year

Transcribed business meetings, calls, and surveys for clients across the United States with high accuracy and attention to detail. Managed confidential information, ensured timely delivery, and supported smooth communication between teams and clients.

Marketing » Content Creation » Infographics

Experience: Less than 6 months

Experienced in creating engaging social media content and visually appealing infographics using Canva, supporting real estate marketing campaigns, client communications, and lead generation efforts.

Real Estate » Lead Generation

Experience: 1 - 2 years

“Experienced in generating high-quality leads for real estate and private money lending, conducting market research, performing cold calls, managing client communications, and supporting transactions to help investors and agents grow their business efficiently.

Customer Support » Technical Support

Experience: Less than 6 months

Provided phone and chat support to international clients, assisting with account issues, online platforms, and troubleshooting. Helped teachers and students navigate school hubs, resolve technical problems, and ensured a smooth, user-friendly experience.

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

I have extensive experience in customer and sales support, handling calls, chats, and reservations for international clients. I assisted guests with hotel bookings, modifications, cancellations, and concerns while ensuring smooth coordination with hotel partners. My background allowed me to deliver excellent customer care, resolve issues efficiently, and provide solutions that align with client needs and travel requirements.

Office and Administration » Calendar Management

Experience: 1 - 2 years

Managed schedules, appointments, and deadlines for clients and teams, ensuring timely follow-ups and efficient coordination. Experienced in using tools like Calendly, Google Calendar, and Slack to organize meetings, track tasks, and streamline daily operations for real estate and business support roles. Maintained accuracy and organization while handling multiple calendars simultaneously.

Office and Administration » Data Entry

Experience: 1 - 2 years

Experienced in data entry and administrative support with a strong background in managing client information, CRM updates, and market research. Skilled in organizing and inputting data accurately using Google Workspace, Microsoft Office, Salesforce, and other tools. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and meeting deadlines.

Office and Administration » Research

Experience: 2 - 5 years

Experienced in conducting market research, data collection, and analysis to support business operations and decision-making. Skilled in managing client communications, generating leads, and organizing information efficiently using tools like Google Workspace, Microsoft Office, Salesforce, and Asana. Adept at transcribing meetings, performing surveys, and providing accurate, actionable insights for real estate, customer service, and administrative projects.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Lapu-Lapu, Cebu

Tests Taken: IQ
Score: 136: DISC
Dominance: 40
Influence: 7
Steadiness: 23
Compliance: 31: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“My Filipino specialist who is absolutely amazing..go get your OFS today!”

Eden Einav

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“I'm working with a very very talented person.”

- Austin L. Church

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BENCHMARKS

Loading Time: Base Classes	0.0030
Controller Execution Time ( Jobseekers / Info )	0.0513
Total Execution Time	0.0566

GET DATA

No GET data exists

MEMORY USAGE

1,668,200 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3307948

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0225 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
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0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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