Hi there! I’m Precious Jel Villanueva, a Virtual Assistant with experience in vacation rental and short-term property management, supporting daily operations for multiple listings. My work involves guest communication, reservation and calendar management, coordinating with cleaners and maintenance teams, updating property listings, and maintaining accurate records and reports, and many others.
I am highly organized, detail-oriented, and comfortable working in a fast-paced environment where accuracy and timely communication are important. I regularly assist guests by providing information, handling inquiries, and ensuring smooth check-in and check-out processes. I also support administrative tasks such as data entry, invoice review for owner statements, and payment tracking. I use tools like Airbnb, VRBO, Stripe, Ring camera, Breezeway, Hostaway, and others.
I take pride in being reliable, proactive, and easy to work with. My goal is always to help property owners maintain smooth operations and provide a great experience for their guests.
Whether you need someone to take over daily management, streamline your systems, or support your growing STR business, I’m here to make everything easier for you.
What I Can Help You With:
• Guest Communication (pre-booking, during stay, post-checkout)
• Booking Management & Calendar Monitoring
• Listing Management (updates, optimization, accuracy checks)
• Airbnb/Hostaway automations & message template setup
• Cleaner Scheduling + Turnover Coordination
• Maintenance Task Management (Breezeway, Google Calendar, etc.)
• Refunds, Charges & Payment Processing (Stripe/Airbnb)
• Review Management & Maintaining 5-star Ratings
• Monitoring Ring Cameras for guest arrivals
• Monthly Statements & Owner Payout
• Tracking maintenance progress, turnovers, issues via spreadsheets
• Team Admin Tasks,
• Training new Virtual Assistants and assisting in onboarding processes
• Conducting interviews for new VA members and helping assess candidates
Why Clients Love Working With Me:
I’m consistent, dependable, detail-oriented, and I work with genuine care for your business. I don’t just “assist” — I manage proactively, trouble shoot/solve problems, and keep both guests and owners satisfied. My goal is to build long-term partnerships with hosts who want reliable, top-quality support.
Let’s Work Together!
If you're looking for a dedicated Vacation Rental Property Management Virtual Assistant who already handles the full operations of multiple vacation rentals — I’d love to support you.
Send me a message and let’s talk about how I can help make your hosting stress-free and efficient!
Experience: 2 - 5 years
I have experience supporting the daily operations of short-term rental and vacation rental properties as a Virtual Assistant. My responsibilities include managing reservations and calendars, guest communication, sending check-in instructions, coordinating with cleaners and maintenance teams, updating listings, processing payments/refunds, and maintaining organized records.
Experience: 2 - 5 years
I am highly organized and experienced in managing multiple tasks, reservations, calendars, and guest communications at the same time. I maintain accurate records, keep information well-structured, and ensure tasks are completed efficiently and on schedule in a fast-paced work environment.
Experience: 2 - 5 years
Experienced in processing guest charges and refunds through platforms such as Stripe and Airbnb. I also review invoices and receipts for owner statements, accurately entering expenses and payment records into the system for tracking and reporting purposes.
Experience: Less than 6 months
Performing data entry and administrative tasks as a Virtual Assistant, and my work includes entering and updating information in spreadsheets and systems, maintaining accurate records, organizing documents, transferring invoice and receipt details into reports, and ensuring data is accurate and up to date. I am detail-oriented, organized, and comfortable working with Excel and Google Sheets.
Experience: 2 - 5 years
I pay close attention to detail when handling reservations, guest information, invoices, reports, and operational tasks to ensure accuracy and avoid errors. I am careful when reviewing information and follow processes thoroughly to keep records and operations organized and accurate.
Experience: 2 - 5 years
I have strong written communication skills developed through daily guest and team coordination in the vacation rental industry. I regularly respond to guest inquiries, provide clear instructions and updates, and communicate professionally with property owners, cleaners, maintenance teams, and other team members.
Experience: 2 - 5 years
I support day-to-day business operations by following structured processes, monitoring ongoing tasks, and helping ensure workflows run smoothly and efficiently. I am proactive, dependable, and comfortable adapting to changing priorities.
Experience: 2 - 5 years
Experience: 5 - 10 years
I have experience providing chat-based customer support for short-term rental guests, handling inquiries, booking requests, and concerns before and during their stay. I respond clearly and professionally, ensuring guests receive accurate information and timely assistance to support a smooth experience.
Experience: 5 - 10 years
I am comfortable managing multiple tasks at the same time, including handling guest communication, updating records, monitoring reservations, and coordinating operational tasks while staying organized and meeting deadlines.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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