Jans

Training Team Manager| Subject Matter Expert | Banking Operations Specialist|

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.73/hour ($1,120.00/month)

Bachelor's degree

Last Active

August 30th, 2026 (4 days ago)

Member Since

February 24th, 2024

Profile Description

I joined HSBC on 1 July 2024 as a Chat Banking Representative / Operations Associate, where I handled UK customer interactions through digital channels. In this role, I developed strong fraud awareness by verifying customer identity, recognizing suspicious behavior, and following strict authentication, data protection, and risk control procedures. I consistently ensured accurate documentation, timely escalation of potential fraud indicators, and adherence to internal policies.

On 21 July 2025, I transitioned into a Training and Academy Mentor role, supporting new hires during onboarding and nesting. I coached colleagues on correct fraud prevention practices, proper customer verification, and compliance with conduct and security standards. This role required reinforcing risk awareness, attention to detail, and consistent application of controls across all customer interactions.

Since 1 December 2025, I have been working as a Subject Matter Expert (SME) for the same UK department. In this capacity, I serve as an escalation point for complex and risk-sensitive cases, including potential fraud scenarios, unusual account activity, and policy clarifications. I support frontline teams by providing real-time guidance, ensuring correct decision-making, and helping prevent customer and financial harm. I also collaborate with team leaders, quality, and training teams to address recurring risk issues and strengthen controls.

Across these roles, I have demonstrated a strong analytical mindset, sound judgment, and a consistent focus on protecting customers and the bank. My end-to-end understanding of frontline delivery, coaching, and escalation handling allows me to contribute effectively in a fraud-focused environment where accuracy, vigilance, and compliance are critical.

Other Skills

Office and Administration » Google Docs

Experience: 1 - 2 years

Design » Graphic Design » Canva

Experience: 1 - 2 years

Accounting » Banking

Experience: 6 months - 1 year

Basic Information

Age: 25

Gender: Male

Website: Sign Up with Pro Account to View

Address: Santa Maria, Central Luzon (Region III)

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0405
Total Execution Time	0.0425

GET DATA

No GET data exists

MEMORY USAGE

1,616,992 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/3275057

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0209 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3275057' LIMIT 1
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0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '3275057' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '3275057' AND hired > -1`
0.0005	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '3275057' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '3275057'
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0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0005	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Jans

Training Team Manager| Subject Matter Expert | Banking Operations Specialist|

Overview

Profile Description

Top Skills

Professional Services » Management Services » Customer Support Management

Customer Support » Chat Support

Office and Administration » Computer Literacy

Other Skills

Office and Administration » Google Docs

Design » Graphic Design » Canva

Accounting » Financial Accounting » Financial Reporting

Office and Administration » Microsoft Excel

Office and Administration » Microsoft Word

Accounting » Banking

Basic Information