Hello! I’m Mark Lloyd Benlot, a results-driven Virtual Executive Assistant with 4 years of experience in customer support. I help business owners, executives, and agencies streamline their workflows, stay organized, and provide exceptional client experiences.
Throughout my career, I’ve supported businesses across a variety of industries, including restoration, home care, real estate, digital marketing, public adjusting, and e-commerce. My experience includes administrative coordination, staffing management, client relations, workflow management, and day-to-day operational support. I approach every task with reliability, attention to detail, professionalism, and genuine care.
What I Bring to the Table
Experience managing Intake and Administrative Departments for restoration companies, improving workflows and supporting smooth daily operations.
Expertise in homecare staffing coordination, including onboarding, scheduling, and after-hours communication using platforms such as ClearCare and Microsoft Teams.
Experience with claims processing and workflow management for law firms and public adjusting offices.
Strong background in customer service, virtual assistance, and back-office support through BPO companies and small business clients.
Basic first aid and caregiving certifications, reflecting my commitment to professionalism, responsibility, and compassionate service.
Services I Offer
Executive & Administrative Assistance
Personal & Virtual Assistance
Staffing Coordination & Homecare Management
Client Liaison & Customer Relations
Calendar,
SEO & Web Project Coordination
Web Research, Editing & Proofreading<8efe80624d780eba0c6493ec45140364
WordPress Design & Website Maintenance
Mailchimp Campaigns & CRM Management
Graphic Design using Canva and Design Pickle
Inbound & Outbound Call Services
Tools & Platforms
I’m comfortable working with a wide range of tools and platforms, including:
Microsoft Office, Salesforce, Canva, WordPress, Notion, Slack, Basecamp, Intercom, ClearCare, Trainual, Tapfiliate, Design Pickle, RingCentral, VoiceEdge, DASH Next Gear, Encircle, LastPass, NetSuite, and Indeed.
I believe excellent support is about more than simply completing tasks. It’s about making work easier, improving processes, anticipating needs, and helping businesses run more efficiently.
If you’re looking for a dependable, organized, detail-oriented Virtual Executive Assistant who takes initiative and genuinely cares about the quality of their work, I’d be happy to support you and your team.
Kind Regards,
Mark Benlot
Experience: 6 months - 1 year
. I handle customer questions, provide accurate solutions, troubleshoot issues, and ensure a smooth customer experience through effective communication and problem-solving. Managing inquiries, organizing information, documenting details, and handling multiple tasks efficiently. The ability to resolve concerns professionally, maintain accurate records, and provide reliable support helps in managing administrative tasks and supporting clients’ daily operations effectively.
Experience: 2 - 5 years
I am a skilled Customer Service Representative with experience providing excellent support through clear communication, active listening, and effective problem-solving. I am committed to delivering positive customer experiences by addressing inquiries, resolving concerns efficiently, and maintaining a professional and empathetic approach. I work well under pressure, adapt quickly to changing situations, and collaborate effectively with team members to achieve customer satisfaction and company goals.
Experience: 2 - 5 years
I have strong office administration skills gained through supporting business owners and customers in fast-paced environments. I am experienced in managing emails, organizing calendars, scheduling appointments and meetings, maintaining accurate records, performing data entry, and conducting web research. I am proficient in using Google Workspace and other productivity tools to keep daily operations organized and efficient.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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