Experienced Customer Service Professional:
• 8+ years in BPO, specializing in problem-solving, clear communication, and attention to detail.
• Proficient in call center telephony, technology, and support via live chat/email.
Skilled in:
• Shopify
• Zendesk
• Gladly
• Netsuite
• Shipwire
• Shipstation
• Canva
• Google Workspace
• Social media platforms
• Slack
Diverse BPO Background:
Versatile roles including:
• Billing representative• Fraud specialist• Disputes & Claims mana
E-commerce Mana
Currently managing orders, addressing shipping inquiries, facilitating returns/warranties, and ensuring positive customer experiences.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
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