I worked with ADP Inc. for five years, from September 2017 to November 2022.
I learned the skills of basic U.S. payrolls and taxes for employee, also known as W2 employee.
I worked at Capital One Philippines Support Service Corporation from August 2016 to May 2017 as a senior operation representative under fraud investigation and fraud recovery
My first customer service work experience was with EGS-APAC Customer Services, currently known as Alorica Inc.
I started working in the company on July 2006 up to September 2015.
Prior to my call center work experienced, I was an operation manager in Academy for Creating Enterprise.
I managed the bakeshop business operation of the company, wherein I was tasked for product costing, production forecasting, and product development.
I am an undergraduate of accountancy and have knowledge of basic financial accounting and recording.
Experience: 5 - 10 years
I served as a financial clerk for The Church of Jesus Christ of Latter-Day Saints from 1999 to 2012 under the supervision of church leaders and Bishopric. I usually don't include this skill in my resume, but it is one of the skills that I am good at. It is considered as a church calling and I worked closely with the clergyman. The calling is non-monetary.
Experience: 5 - 10 years
During my time with ADP Inc., we addressed many of our client's issues and concerns through email. We utilized the email option especially when we need to make an amendment of business owner's employee tax withholding.
Experience: 5 - 10 years
EGS- APAC Customer Services Inc. employer, account's name Anthem BCBS Dental. Providing insurance benefits information and assisting provider with insurance claims.
Experience: 5 - 10 years
Worked at EGS-APAC Customer Services Inc. as customer care representative under account's name Anthem Blue Cross Blue Shield Dental for nine years. I received multiple citation for being consistent on the top 5 employee over 100+ employees under the same account.
Experience: 2 - 5 years
I would not score this as perfect 5 star, since ADP uses a RUN Payroll platform, it's a client end user. My task is to educate the client how to maximize the usage of the ADP Run Payroll platform. We were trained how to manually calculate employee withholding taxes; we used that knowledge to explain to our client's how deductions are being calculated.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: Less than 6 months
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