Maricel

HR Delivery Manager

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Overview

Looking for part-time work (4 hours/day)

at $3.36/hour ($320.00/month)

Associates degree

Last Active

January 15th, 2024 (837 days ago)

Member Since

September 5th, 2023

Profile Description

A former Delivery Manager with extensive experience in client, operations, and people management of various HR services such as Employee Data Management, Compensation and Benefits, Contact Center, and Learning. Apart from ensuring successful delivery using Agile values and practices, I was responsible for analyzing areas that would require continuous improvement or transformation to increase productivity, quality, and client satisfaction. Prior to that, I was a Subject Matter Expert and Data Administrator, hence, have gained expertise in processes primarily Employee Data Management, systems, and tools such as SAP HR, Zendesk, MS Outlook, and MS Office. I am adaptable, keen on details, eager to learn, and a team player. I graduated with a degree of BS in Mathematics major in Computer Science but have d ---------- to pursue a different career path at Business Process Outsourcing. I am currently doing a full-time voluntary service as part of my lifelong spiritual goals and am aiming to continue utilizing my skills in providing excellent customer service to take care of my personal and professional needs and development.

Top Skills

Professional Services » Management Services » Bpo Operations Management

Experience: 5 - 10 years

My career in operations management started in July 2015 when I was assigned to lead the Employee Data Management and Compensation team with around 25 direct reports. In November 2018, I had the opportunity to manage a VIP client for a specific region with a smaller team (around 13) but with an expanded HR services scope including Contact Center, Benefits, and Learning. In April 2022, I was assigned to lead the Employee Data Management and Benefits department of our biggest client with 30 team members until July 2022. I was responsible for ensuring successful operations delivery by achieving and exceeding the service level agreement set by the client, reviewing and improving the quality of our service through regular checks, identifying trends via reports and analytics, and having weekly touchpoints with the client and team for performance update, activity planning, and improvement opportunities. In order to keep my team engaged, we would have regular coaching sessions to discuss their achievements and development opportunities so that they are aware of where they are in terms of their performance goals. Separately, we would have career discussions so as to align their required training and mentorship accordingly. Despite high demands at work, we would have recreational activities within our team and also support that of the organization to maintain a healthy balance at work. My team has received several awards and commendations related to our SLA achievements and increased customer satisfaction. I have also been awarded for excellent leadership and the most recent was in December 2021.

Project Management » Process Improvement

Experience: 10+ years

Office and Administration » Admin Data Processing » SAP

Experience: 10+ years

I started using the SAP HR database system in 2002 as a Data Administrator. My primary responsibility back then was to update employee and organizational details of our client on a day-to-day basis. I have acquired further expertise in using the tool as a project resource in 2006. My task included testing and report generation. I was certified as an SAP Super User in 2007 when I was promoted to Process Owner. Although I no longer use SAP HR for maintaining records, I was still in charge of reports extraction for our internal and external customers, mainly for the purpose of payroll-related validations. I was also responsible for ensuring the timely completion and review of scheduled and ad hoc testing results as part of business controls compliance and whenever there were process or system-related changes. I was designated as a Senior Subject Matter Expert in 2013. Since then, I acted as a consultant on SAP HR functionalities, errors, and automation ideas for the Employee Data Management team until 2018.

Marketing » CRM » Zendesk

Experience: 5 - 10 years

Project Management » Trello

Experience: 6 months - 1 year

Office and Administration » Microsoft Word

Experience: 5 - 10 years

Cloud Services » IBM Cloud » Analytics

Experience: 1 - 2 years

Basic Information

Age: 45

Gender: Female

Website: Sign Up with Pro Account to View

Address: Malabon, Metro Manila

Tests Taken: IQ
Score: 120: DISC
Dominance: 9
Influence: 7
Steadiness: 45
Compliance: 39: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0277
Total Execution Time	0.0291

GET DATA

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MEMORY USAGE

1,611,392 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2974417

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0158 seconds) (Show)

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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Maricel

HR Delivery Manager

Overview

Profile Description

Top Skills

Professional Services » Management Services » Bpo Operations Management

Project Management » Process Improvement

Office and Administration » Admin Data Processing » SAP

Other Skills

Office and Administration » Microsoft Excel

Office and Administration » Microsoft Power Point

Office and Administration » Data Entry

Project Management » Agile Methodology

Marketing » CRM » Zendesk

Project Management » Trello

Office and Administration » Microsoft Word

Cloud Services » IBM Cloud » Analytics

Basic Information