Ivy

Customer Service Representative

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.91/hour ($752.00/month)

Bachelors degree

Last Active

March 25th, 2026 (45 days ago)

Member Since

August 27th, 2023

Profile Description

Results-focused customer expert with 4+ years of experience providing top-notch support via multiple channels. Proven track record of resolving tough issues, escalating concerns, and delivering timely solutions that boost customer satisfaction and loyalty. Skilled at handling high-pressure situations and maintaining a positive demeanor in fast-paced environments.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

On a typical day, I can manage 2-3 chats with a minimum of 3-4 minutes of interval and I'll make sure that before ending the conversation it has been resolved and well documented.

Customer Support » Phone Support

Experience: 2 - 5 years

I am able to make sure that all the phone call has been resolved with a timely and professional manner to save AHT and to save customer's time.

Customer Support » Healthcare

Experience: 1 - 2 years

I have an experienced with being an Intake Coordinator at Optum Global Solutions. Healthcare account in US

Other Skills

Office and Administration » Email Handling

Experience: 1 - 2 years

Email handling for a different client, organizing emails based on criticality and urgency. Answering emails in a timely manner.

Real Estate » REO Asset Management

Experience: 6 months - 1 year

updated 31 accounts for a Global Project specifically asset data management. Asset part mapping to the Global standards.

Office and Administration » Administrative Support

Experience: 1 - 2 years

Follow up with the clients and direct reporting with the Director, scheduling a group meeting based on availability for both party.

Office and Administration » Client Relationship Management

Experience: Less than 6 months

In case of Director's unavailability for a quick meeting, I will walkthrough the clients, CMMS Admins, Data analysts of what will be the changes in their account for a Global integration. Will answer queries based on the knowledge I have from the trainings and meetings.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I can't be happier!”

Brian McAlister

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0240
Total Execution Time	0.0253

GET DATA

No GET data exists

MEMORY USAGE

1,580,296 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2958668

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0149 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2958668' LIMIT 1
0.0018	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2958668'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2958668'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2958668' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '2958668' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2958668' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2958668' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0007	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2958668'
0.0023	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2958668' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2958668'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
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0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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