Fherlyn

Customer Service Representative & Full Stack Developer

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Overview

Looking for full-time work (8 hours/day)

at $2.94/hour ($560.00/month)

Bachelors degree

Last Active

December 27th, 2025 (126 days ago)

Member Since

August 20th, 2023

Profile Description

I have experience as a Customer Service Representative, where I've honed my skills in effectively using CRM tools to make customer interactions seamless and satisfying. I'm also well-versed in creating eye-catching visuals using Canva, Filmora, and Lightroom, which adds an extra dimension to my ---------- addition, I'm highly proficient in Microsoft Office and Google Workspace, enabling me to handle various tasks with ease. My dedication to delivering exceptional service, combined with my creative skills, sets me apart in the field.
With a background in Customer Service, I know how to make customers feel valued and heard. I've mastered the art of utilizing CRM tools to keep track of customer interactions, making sure that no detail goes unnoticed. Beyond that, my creativity shines through my ability to craft visually appealing content using tools like Canva, Filmora, and Lightroom. These skills, coupled with my proficiency in Microsoft Office and Google Workspace, empower me to handle tasks efficiently and professionally.
Having spent years in the Customer Service industry, I understand the importance of connecting with customers on a personal level. By skillfully using CRM tools, I ensure that every customer's needs and preferences are met with precision. Moreover, my talent for producing captivating visuals using Canva, Filmora, and Lightroom adds an engaging touch to the way I communicate. Alongside my adeptness in Microsoft Office and Google Workspace, I bring a unique blend of customer-focused expertise and creative flair to every endeavor.

Top Skills

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 2 - 5 years

Having worked as a dedicated Customer Service Representative, I have successfully managed a multitude of customer inquiries and concerns through email correspondence. My proficiency in understanding the nuances of each message and crafting thoughtful responses allowed me to provide timely and accurate solutions, enhancing customer satisfaction. Utilizing effective communication and organizational skills, I ensured that every email exchange reflected a high level of professionalism and empathy, contributing to positive customer relationships and the overall success of the team.

Customer Support » Chat Support

Experience: 2 - 5 years

With a solid background of two years as a Customer Service Representative specializing in chat support, I have adeptly navigated various customer interactions in real-time. Through concise and clear written communication, I swiftly addressed inquiries, resolved issues, and provided product information, fostering a seamless and efficient customer experience. My time in this role has honed my ability to multitask effectively, maintain a professional demeanor, and deliver prompt assistance, resulting in enhanced customer satisfaction and streamlined support operations.

Other Skills

Customer Support » Phone Support

Experience: 1 - 2 years

Having amassed valuable experience in the realm of Customer Service, specifically over phone calls, I have adeptly managed a diverse range of customer inquiries and concerns. Through effective verbal communication, active listening, and empathetic responses, I have consistently provided accurate solutions and information, ensuring a positive and productive interaction. My capacity to remain composed under pressure, coupled with a strong commitment to customer satisfaction, has enabled me to build rapport, address issues promptly, and contribute to the overall success of the team.