Executive Assistant | Shopify Customer Support & Sales Support Specialist

Experienced E-commerce Customer Support Specialist with hands-on experience supporting Shopify stores. I handle customer inquiries across email and live chat, ensuring fast resolution and a positive shopping experience. Using Shopify and Gorgias, I manage: Order tracking and shipping updates Refunds, returns, and replacements Product inquiries and sizing questions Subscription cancellations and billing concerns Chargebacks and dispute handling I utilize macros, automation rules, and tagging systems to reduce response time while maintaining brand voice. I focus on customer satisfaction, retention, and turning complaints into positive experiences.

With experience using Shopify, I handle: Order data entry and verification Updating tracking numbers and fulfillment status Product information updates Customer information management Refund and return documentation I also support lead generation and sales teams by: Entering and organizing prospect data Maintaining accurate CRM records Cleaning and validating contact lists Updating spreadsheets and reports Proficient in: Google Sheets Microsoft Excel Google Workspace ✔ High attention to detail ✔ Fast and accurate typing ✔ Organized file management ✔ Confidential data handling

I managed customer support using Gorgias, handling 50–80+ tickets daily across email, live chat, and social media. I resolved inquiries related to order tracking, refunds, product information, returns, and shipping issues while maintaining a high CSAT score. I utilized: Macros for faster response times Tags and automation rules for ticket organization Shopify integration for quick order lookup SLA management to meet response targets I consistently reduced first-response time and ensured a smooth customer experience while maintaining brand voice.

Results-driven Email Marketing Specialist with experience supporting Shopify-based e-commerce brands through customer-focused campaigns and retention strategies. With hands-on experience using Shopify, I understand customer behavior, order flow, and post-purchase journeys — allowing me to create email campaigns that improve engagement and repeat sales. My experience includes: Creating and scheduling email campaigns (promotions, product launches, seasonal sales) Setting up abandoned cart and post-purchase flows Writing customer-focused email copy Segmenting email lists for targeted campaigns Monitoring open rates, click-through rates, and conversions Coordinating promotions with customer support and sales teams I also leverage customer insights from support platforms like Gorgias to identify common concerns and improve messaging for higher conversions and reduced refunds.

Results-driven Sales Support & Lead Generation Specialist with experience identifying, qualifying, and nurturing prospects to support business growth. My responsibilities include: Researching and identifying potential leads through various channels Collecting and verifying contact information (email, phone, LinkedIn) Managing and updating CRM systems Conducting initial outreach via email, chat, or social media Qualifying leads based on set criteria Booking appointments for the sales team I focus on generating high-quality leads, maintaining accurate databases, and ensuring smooth handoff to the sales team to increase conversion rates. Experienced in using: HubSpot for CRM management Apollo.io for prospecting LinkedIn for outreach Google Sheets for lead tracking ✔ Generated 100–300 qualified leads per month ✔ Maintained accurate CRM records ✔ Increased response rates through personalized outreach ✔ Assisted in booking discovery calls and sales appointments

Experienced E-commerce Order Processing Specialist with strong expertise in managing order fulfillment and tracking for online stores using Shopify. My responsibilities include: Processing and verifying daily orders Monitoring fulfillment status and shipping timelines Providing accurate tracking updates to customers Coordinating with suppliers and fulfillment centers Handling delivery delays, lost packages, and RTS (Return to Sender) cases Updating customers proactively to reduce complaints and disputes I ensure all orders are processed accurately and efficiently while maintaining clear communication with customers to enhance their overall shopping experience.

Detail-oriented Executive Assistant providing high-level administrative support to executives and business owners. I help streamline operations, manage schedules, and ensure day-to-day tasks run efficiently. My responsibilities include: Calendar and email management Meeting scheduling and coordination Travel arrangements and itinerary planning Preparing reports, presentations, and documents Managing confidential information Coordinating with internal teams and external clients Task tracking and project follow-ups I prioritize organization, clear communication, and proactive problem-solving to help executives focus on strategic growth. Experienced in using: Google Workspace (Docs, Sheets, Calendar, Gmail) Microsoft Office Slack Trello Asana Zoom ✔ Managed complex calendars across multiple time zones ✔ Reduced scheduling conflicts and improved workflow efficiency ✔ Handled sensitive information with professionalism and discretion ✔ Improved task tracking and accountability systems