Current Employment Status:
Hired Full Time on Mar 3, 2026

Helly

MSP System Engineer

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $7.07/hour ($1,363.65/month)

Bachelors degree

Last Active

August 14th, 2026 (3 days ago)

Member Since

April 18th, 2016

Profile Description

System Engineer dedicated in exceeding client expectations by verifying satisfactoryresolutions for every submitted ticket. Ready to leverage deep technical knowledge focuson delivering excellence.
EXPERIENCE
CLIENT SUPPORT TECHNICIAN
ProComputer – Moorestown Philadelphia USA / January 2023-Present
• Serve as a level 2 escalation technician that supports direct to users and company Its.
• MSP Support, handles over 50 clients
• Diagnose and troubleshoot hardware issues that daily used by users.
• Administer and manages GSUITE and Office 365 admin (Exchange andSharepoint)
• Process user’s onboarding through Active Directory, laptop setup, laptopdecommissioning, clean up and re-image.
• Dispatch Onsite Service Technician
• Monitor and verify backup (Veeam, Carbonite, Datto)
• Monitor and manages servers (RDS, DC)
• Monitor and configure Anti-Virus (Huntress, Webroot)
CLIENT CARE CONSULTANT / MICROSOFT APPLICATION SUPPORT
Flexisource IT – Sensei Project Solutions Au /Makati, PH / Sept 2022 – January 2023
• Main support is Sensei IQ that is built from Microsoft Power Apps.
• Execute basic SQL queries in checking error logs, integration and reporting hubreports• Provides support in minor enhancement applications built from PowerApps
• Configuration in MS Project, Project Online and Project for the web

TECHNICAL SUPPORT ENGINEER
Dell International Services /BGC, PH / May 2021 – September 2022
???Email support handles Philippines consumer and commercial users.
• Diagnose, troubleshoot, and dispatch hardware products for Dell user
• Ticketing tool: Salesforce

SYSTEM ENGINEER
Tata Consultancy Services/ BGC Taguig, PH / June 2018 – May 2021
• Routinely exceed call-handling goals and making sure to provide customer service,troubleshooting, as well as i ---------- escalation for all users contacting the 24 x 7 x365 Service desk
• Diagnose, troubleshoot and resolve a range of software, hardware andconnectivity issues. Excel in asking probing questions and researching, analyzingand rectifying problems.
• Provides corporate desktop support services including Laptop Issues [No network,disabled WIFI / drivers, slow performance, blue screen, BitLocker Key, pin resetassistance], Firewall, Network Drive configuration, Network Printer Support, Useraccount administration and other Hardware, Software, Telecom, andCommunication services with support from Senior Tier 1 or Tier 2 Operations teammembers.
• Provides mobile support for both Android / iPhone users
• sProvides general service desk support such as main access/roles to aspecific application, member profile, permission for a specific network driveand etc.
• Processes all support requests within SLA and following procedural requirements.
• Researching, diagnosing and troubleshooting advanced support issues includingi ---------- management while providing quality and timely resolution.
• Relevant experience with Active Directory and Radia Console
• Basic knowledge in VPNs, Windows, DNS, Meraki and Network Configuration
• Proficient Microsoft Office 365

Top Skills

Customer Support » IT

Experience: 5 - 10 years

Customer Support » IT » IT Asset Management

Experience: 2 - 5 years

Other Skills

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”

Sara Brumfield

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0286
Total Execution Time	0.0300

GET DATA

No GET data exists

MEMORY USAGE

1,590,304 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/284156

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0197 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0010	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '284156' LIMIT 1
0.0029	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '284156'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '284156'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '284156' AND `is_private` = 1
0.0011	`SELECT * FROM employment WHERE jobseeker_id = '284156' AND hired > -1`
0.0007	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '284156' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0004	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 284156 LIMIT 1`
0.0012	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 284156 LIMIT 1`
0.0005	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '284156' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-17',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0016	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '284156'
0.0031	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0009	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '284156' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '284156'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0002	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/284156
csrf-token	1026d448abf1a1ce14c86fa4b9ef9072

CONFIG VARIABLES (Show)

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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
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HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
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