I have a total of 8 years experience in US mortgage industry. I handled live loans by answering inbound calls, became advanced escrow specialist then was promoted as default underwriter.I modify past due loans and recalculate monthly mortgage payment to avoid foreclosure. After years of experience I moved and became a pre-underwriter. I review documents,(application form, bank statements, divorce decree,CBR, VOE and other related docs), order valuations, and calculate DTI. I work on government and non-government loans
Experience: 5 - 10 years
I am keen on details. I always stay curious when it comes to making a decision, especially when it comes to documenting the process and exceptions when it comes to calculating income
Experience: 2 - 5 years
I provide the best customer service, doing the extra mile to make sure the customer is satisfied is a normal process for me
Experience: 5 - 10 years
8 years of experience from pre-underwriting to live loans to default mortgage
Experience: 2 - 5 years
I am expert in providing empathy statement, building rapport and verification. I can do both inbound and outbound call
Experience: 2 - 5 years
I had been a peer coach to other targeted employees who needs help with CSAT
Experience: 2 - 5 years
The importance of escrow in the mortgage is crucial. I ensure that customers know why they have excess funds or a shortage in escrow. I coordinate with the tax or insurance department when there are changes and make sure that we have the updated details on file
Experience: 2 - 5 years
I understand the financial statement. I calculate customer's DTI and know how to interpret date.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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