Janica

Operations | E-commerce | Influencer Marketing Specialist

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.92/hour ($960.00/month)

Bachelors degree

Last Active

August 29th, 2026 (5 days ago)

Member Since

June 27th, 2023

Profile Description

I’m a Operations Support & Influencer Marketing Specialist with 5+ years of remote experience supporting US and European clients across customer support, influencer outreach, and backend operations.

I manage high-volume workflows and optimize systems to improve efficiency, response time, and overall client experience.

Key Results:

- Handled 80–120+ tickets daily across Gorgias, Zendesk, Intercom, and email while maintaining 95%+ CSAT
- Reduced ticket backlog by 30% and Reduced scheduling conflicts by 60%
- Proficient in CRM and project management tools (Shopify, Gorgias, Zendesk, Jira, HubSpot, and Notion)

- Scaled influencer outreach campaigns to 1,000–3,600+ creators per campaign
- Generated 600+ sample requests, achieving up to 45.1% conversion rates
- Sent 1,400+ automated messages within 24 hours using tools like EUKA, TOPYAPPERS, GRIN, and CREATOR.CO.
- Managed influencer campaigns across Instagram and TikTok

What I Do:

Customer support (email, chat, social media)
Influencer outreach & campaign coordination (EUKA)
CRM and ticket management (Zendesk, Gorgias, Intercom, JIRA)
E-commerce support (Shopify orders, refunds, disputes)
Workflow optimization and backend operations
Appointment scheduling and onboarding coordination
Multilingual EU client support using DeepL

I’m highly detail-oriented, organized, and proactive, with the ability to work independently while managing high-volume operations. I focus on building systems that improve efficiency, streamline workflows, and support scalable growth.

I’m currently seeking a long-term remote role where I can contribute to both operations and campaign performance.

Top Skills

Marketing » Influencer Marketing

Experience: 1 - 2 years

Influencer Marketing Influencer Outreach Sponsoship

Customer Support » Ecommerce » Shopify

Experience: 2 - 5 years

Resolved product issues and complaints; created response templates and simple SOPs to improve quality and speed. Supported multilingual clients using DeepL (German, Swedish, Spanish, Danish).

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Skilled in Shopify, Gorgias, Zendesk, Reamaze, HubSpot, Zoho, Intercom, Slack, and Google Workspace. Adaptable, detail-oriented, and able to handle high-volume customer inquiries with professionalism and empathy.

Other Skills

Marketing » CRM » Zoho CRM

Experience: 1 - 2 years

Marketing » CRM » HubSpot CRM

Experience: 1 - 2 years

Customer Support » Email Support

Experience: 2 - 5 years

CRM tools Email & Chat support

Marketing » CRM

Experience: 1 - 2 years

Ecommerce

Marketing » CRM » Zendesk

Experience: 1 - 2 years

Marketing » Social Media Management

Experience: 1 - 2 years

Social media management

Real Estate » Appointment Setting

Experience: Less than 6 months

Connecting BTs to Clients by coordinating schedules and ensuring sessions are properly assigned. Setting Short Bookings for make-up sessions or newly assigned cases. Sending Blast Messages to multiple BTs or clients regarding open sessions, cancellations, or urgent schedule updates. Outbound Calls to clients for session cancellations, confirmation, or follow-ups. Ticketing & Email Support, managing client inquiries, documentation updates, and scheduling-related tickets.

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

Ticketing/ email support

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Legazpi City, South Luzon, Albay

Tests Taken: IQ
Score: 111: DISC
Dominance: 36%
Influence: 26%
Steadiness: 31%
Compliance: 7%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Info )	0.0420
Total Execution Time	0.0440

GET DATA

No GET data exists

MEMORY USAGE

1,632,944 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2817105

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0263 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0006	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2817105' LIMIT 1
0.0037	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2817105'
0.0020	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2817105'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2817105' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '2817105' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2817105' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2817105 LIMIT 1`
0.0006	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2817105 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2817105' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0007	`SELECT *, DATEDIFF('2026-09-03',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0013	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2817105'
0.0036	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0014	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2817105' ORDER BY `jsct`.`rate` DESC
0.0006	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2817105'
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0025	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0008	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0005	`select * from teasers`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0004	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0008	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1788451744
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2817105
csrf-token	534bfcbbdf17e9b3372e46622b291b08

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT