Jhonielyn

DTC & E-commerce Customer Experience Specialist | Shopify | Escalations & Operat

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Overview

Looking for full-time work (8 hours/day)

at $4.08/hour ($800.00/month)

High school diploma

Last Active

October 3rd, 2026 (2 days ago)

Member Since

June 21st, 2023

Profile Description

Hi, I’m Jhonielyn.

I’m a DTC & E-commerce Customer Experience Specialist with 5+ years of customer service experience, including e-commerce businesses.

My experience goes beyond answering customer emails. I handle orders, shipping and tracking issues, refunds, returns, cancellations, replacements, product concerns, escalations, and payment disputes. When an issue requires more than a standard response, I investigate, coordinate with suppliers, couriers, and internal teams, and follow through toward resolution.

I also have experience with PayPal and Stripe disputes, including reviewing cases, gathering information and evidence, and preparing rebuttals. I contribute to SOP and macro creation and improvement based on recurring issues and opportunities to make processes clearer and more efficient.

What I bring to a business:

• Ownership — I don't simply complete a ticket and move on. I look at the actual problem and take responsibility for moving it toward resolution.

• E-commerce knowledge — I understand Shopify, orders, fulfillment, shipping, returns, refunds, and the overall customer journey.

• Problem-solving — I investigate before responding and use available information to determine the most appropriate solution.

• Communication — I’m experienced in working with international customers, suppliers, couriers, and internal teams, including difficult and sensitive situations.

• Process improvement — I’m comfortable suggesting improvements and helping create or update SOPs and macros when I see recurring issues or inefficiencies.

• Technology & adaptability — I have worked with Shopify, Richpanel, Kustomer, Zendesk, Gorgias training, Salesforce, PayPal, Stripe, order-management and shipping platforms, and AI tools. I also have personal hands-on experience with Canva and CapCut.

What does that mean for the business?

You get someone who can take work off your plate, investigate problems independently, coordinate with the right people, and take ownership of customer issues rather than simply passing them along.

My goal is to become someone your business can rely on with minimal supervision while continuing to learn, take on more responsibility, and contribute beyond the basic requirements of a role.

If you’re looking for someone who doesn't just complete tasks but takes ownership of the outcome, I’d be happy to connect!

Top Skills

Customer Support » Email Support

Experience: 6 months - 1 year

Customer Support » Technical Support

Experience: 6 months - 1 year

Accounting » Accounts Receivable » Billing

Experience: 6 months - 1 year

Other Skills

Marketing » CRM » Salesforce

Experience: 6 months - 1 year

Marketing » Sales

Experience: 1 - 2 years

Office and Administration » Time Managment

Experience: 1 - 2 years

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Davao, Davao del sur philippines

Tests Taken: IQ
Score: 125: DISC
Dominance: 44%
Influence: 11%
Steadiness: 22%
Compliance: 23%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“Some...have been around for about 2 years with us now!”

Spencer Carlson

SEE MORE REAL RESULTS

“We're super thrilled to have found her!”

- Laurie Stephens

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0297
Total Execution Time	0.0311

GET DATA

No GET data exists

MEMORY USAGE

1,648,024 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2800828

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0185 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2800828' LIMIT 1
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0.0004	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2800828' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '2800828' AND hired > -1`
0.0010	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2800828' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2800828' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
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0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
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0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_DNT

Jhonielyn

DTC & E-commerce Customer Experience Specialist | Shopify | Escalations & Operat

Overview

Profile Description

Top Skills

Customer Support » Email Support

Customer Support » Technical Support

Accounting » Accounts Receivable » Billing

Other Skills

Marketing » CRM » Salesforce

Professional Services » Management Services » Administrative Management

Office and Administration » Adaptability

Office and Administration » Communication

Office and Administration » Creative Problem Solving

Office and Administration » Critical Thinking

Office and Administration » Computer Literacy

Marketing » Sales

Office and Administration » Time Managment

Basic Information