In summary, I have worked for the past ~17 years in the BPO Industry. I started as a Sales Representative and took calls for a little over a year. I was a Sales Team Manager for almost 4 years with 10-20 agents handing a US Telecommunications account. Within those years as a Sales Team Manager, I was given the opportunity to be an Operations Manager trainee for 1 1/2 years. For the last 11 1/2 years, I was part of a captive Financial company. I started as a Team Manager (Cards Acquisitions and Referral Program) before I moved to a Support role doing different functions such as Resource Management, Reports and Analytics, Capacity Management, Business Continuity, Project Management and Employee Engagement. Also, I was part of the Leadership Team supporting different lines of businesses - Collections, Fraud Operations and Contact Centre.
Experience: 5 - 10 years
Started as an agent before moving to a Team Manager post. Received several awards as a Top performing Team Manager.
Experience: Less than 6 months
Started as an agent before moving to a Team Manager post. Received several awards as a Top performing Team Manager.
Experience: 5 - 10 years
I was a Team Manager for more than 5 years with extensive trainings in Operations Management. Also, I was part of the Leadership Team and a Support for Operations Team for almost 10 years.
Experience: 5 - 10 years
I have work experiences doing covering Project Management/Transitions, Capacity Management - Seats and Technology requirements, Business Continuity, Reports and Analytics.
Experience: 5 - 10 years
Experience in doing events as part of Employee Engagement.
Experience: 5 - 10 years
Experience in Reports and Data Capture.
Experience: 5 - 10 years
As part of Resource Management, I have work experience in Project Management mostly with Transitions.
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