Proficient in editings such as videos, ppt, and documents. Have good communication skills. Proficient in MS Word, Powerpoint, and Excel.
Experience: 1 - 2 years
Know how to handle customer's concern. Have a good communication skills. Active listening skills.
Experience: 1 - 2 years
Proficient in taking orders, know how to handle money for auditing. Good communication skills. Leadership.
Experience: 6 months - 1 year
Experience: 1 - 2 years
Throughout my career, I have taken on leadership roles that required task delegation, team support, process improvement, and ensuring efficiency in daily operations. My experience spans across customer service, healthcare operations, and marketing, where I have demonstrated strong organizational and problem-solving skills. Key Leadership Responsibilities: ✔ Team Guidance & Support – As a Lead Agent in customer service and a Team Lead for interns, I assisted team members with inquiries, escalations, and workflow management. ✔ Task Delegation & Monitoring – In my marketing internship, I was responsible for assigning tasks, ensuring completion, and providing feedback to the intern team. ✔ Training & Development – I have trained new hires, interns, and colleagues, equipping them with the necessary skills to perform their roles effectively. ✔ Process Improvement & Quality Control – In my role as an Appeals Specialist and Process Executive, I ensured accuracy in documentation, compliance with policies, and efficient handling of workflows. ✔ Decision-Making & Problem-Solving – I have managed escalations, resolved process inefficiencies, and ensured smooth operations in fast-paced environments.
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