Motivated and reliable Virtual Assistant with 3 years of customer service experience, skilled in handling
Experiences
• Customer Service Representative (2 Years Experience)
Handled inbound and outbound for healthcare customer inquiries via chat and
• Lead Generation Specialist
Identified and qualified potential clients through social media and online platforms. Initiated conversations, nurtured leads, and scheduled appointments for the sales team. Maintained organized tracking systems to monitor prospects and follow-ups.
• Volunteer Teacher (1 Day per Week)
Conducted Bible-based lessons and assisted individuals in understanding spiritual topics. Developed patience, communication skills, and the ability to explain complex ideas in a simple and engaging way. Organized schedules and followed up consistently with students.
Experience: 1 - 2 years
Experienced handling health insurance accounts, speaking directly with members to assist with benefits, claims, and inquiries while maintaining accuracy, confidentiality, and professionalism.
Experience: 1 - 2 years
Worked for Concentrix and Taskus as a Customer Service Representative and support
Experience: 5 - 10 years
I'm a Volunteer Educator since 2016. I'm teaching Bible lessons to all kinds of people that's interested. I gained a lot of experience and master the art of teaching.
Experience: 6 months - 1 year
I have direct experience moderating content for Meta platforms, ensuring user-generated content complied with community standards. This role strengthened my attention to detail, policy knowledge, and ability to manage sensitive content responsibly.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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