Visnu

IT Support Engineer | Microsoft 365 | Systems Support | AI Automation

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Overview

Looking for full-time work (8 hours/day)

at $10.19/hour ($2,000.00/month)

Bachelors degree

Last Active

September 28th, 2026 (7 days ago)

Member Since

May 9th, 2023

Profile Description

IT Support and Systems Operations professional with 8+ years of experience supporting enterprise and remote users across international organizations.

My technical background includes Microsoft 365, Active Directory/Microsoft Entra ID, Windows and macOS support, Microsoft Intune/MDM, PowerShell, networking, VPN troubleshooting, Citrix, VMware support, identity and access management, and IT service management.

I have worked with ServiceNow, Freshservice, FreshDesk, Atera, Google Workspace, Okta, SentinelOne, Cisco AnyConnect, Cisco Meraki, CUCM, Jabber, and Webex.

I also work with AI and business automation through VIEQAN, where I build and troubleshoot AI-assisted workflows, Make automations, APIs, webhooks, Google Workspace integrations, CRM workflows, and connected business systems.

I am comfortable owning technical incidents from initial investigation through resolution or escalation, documenting troubleshooting clearly, communicating with users, and working independently in a remote environment.

I am particularly interested in IT Support Engineer, L2/L3 Support, Systems Support, Microsoft 365, Application Support, SaaS Support, IT Operations, and AI/Automation Support roles.

Top Skills

Customer Support » Technical Support

Experience: 5 - 10 years

8+ years of enterprise and remote technical support experience providing Tier 1/2 troubleshooting for Windows and macOS, Microsoft 365, Active Directory, VPN and connectivity, identity and access, business applications, and collaboration tools. Experienced in incident diagnosis, remote troubleshooting, escalation, documentation, and supporting users through ServiceNow, Freshservice, FreshDesk, and other IT support platforms.

Office and Administration » Microsoft 365

Experience: 5 - 10 years

5+ years supporting Microsoft 365 in enterprise and remote IT environments. Experienced in user and access administration, Outlook and Exchange Online troubleshooting, Teams, OneDrive, SharePoint, licensing, account and authentication issues, Microsoft Entra ID/Active Directory, and endpoint support. I have handled Tier 1/2 incidents, escalations, remote troubleshooting, documentation, and user support across distributed organizations.

Software » Network Administration » Active Directory

Experience: 5 - 10 years

5+ years of experience supporting Active Directory and Microsoft identity environments. Experienced with user and group administration, account provisioning and deprovisioning, password and authentication issues, access permissions, security groups, Microsoft 365 identity, and troubleshooting user access. Familiar with Microsoft Entra ID, MFA, identity and access management, and supporting hybrid/cloud-based Microsoft environments.

Other Skills

Software » Devops » Powershell

Experience: 5 - 10 years

5+ years using PowerShell in Microsoft-focused IT support environments for administration, troubleshooting, and automation. Experience includes user and system administration, Microsoft 365 and Active Directory-related tasks, gathering system information, troubleshooting Windows environments, executing administrative commands and scripts, and automating repetitive support tasks. Comfortable reading, modifying, testing, and troubleshooting PowerShell scripts used in IT operations.

Software » Databases » ServiceNow

Experience: Less than 6 months

5+ years using ServiceNow in enterprise IT support environments for incident and service request management. Experienced in creating, updating, documenting, prioritizing, escalating, and resolving tickets while following SLA and ITIL-based processes. Used ServiceNow to track troubleshooting, communicate resolution details, manage ticket queues, and coordinate escalations with other technical teams.

Software » Make.com

Experience: Less than 6 months

Hands-on experience building and troubleshooting business automation workflows with Make.com. I use Make to connect applications through APIs and webhooks, automate data movement and repetitive processes, integrate Google Workspace and CRM systems, add AI-assisted workflow steps, and handle conditional logic and error scenarios. I also test, debug, document, and maintain automations for VIEQAN and business workflows.

Office and Administration » AI Tools » AI Automation

Experience: 1 - 2 years

Hands-on experience designing, building, testing, and troubleshooting AI-assisted business automations through VIEQAN. I work with ChatGPT, Claude, Make, APIs, webhooks, Google Workspace, CRM workflows, and connected business systems to automate repetitive processes and improve operations. Experience includes workflow design, system integration, prompt development, testing, debugging, documentation, and human-in-the-loop automation.

Software » API Development » REST API

Experience: 1 - 2 years

Hands-on experience working with REST APIs and webhooks for business systems and automation workflows. Experienced in connecting applications, configuring API requests and webhook triggers, troubleshooting integration failures, testing data flows, working with JSON payloads, and integrating AI and business tools through Make.com. My API work is primarily focused on systems integration, workflow automation, and technical troubleshooting.

Software » Server » VPN - OpenVPN

Experience: 5 - 10 years

5+ years supporting VPN and remote-access connectivity in enterprise IT environments. Experienced in diagnosing VPN connection failures, authentication and access issues, client configuration problems, network connectivity, DNS-related issues, and remote-user incidents. Worked with enterprise VPN technologies including Cisco AnyConnect and other remote-access solutions, with knowledge applicable to OpenVPN troubleshooting.

Cloud Services » Azure » Compute - VMWare Solution

Experience: Less than 6 months

Experience supporting VMware-based environments as part of enterprise IT operations and technical support. Familiar with virtual machines, accessing and troubleshooting virtualized systems, basic VM configuration, connectivity issues, user access, and incident diagnosis. Comfortable performing first-line investigation and escalating infrastructure-level VMware issues when required

Office and Administration » Google Workspace

Experience: 2 - 5 years

Experience administering and supporting Google Workspace for business environments. Familiar with user and account management, Gmail, Google Drive, Docs, Sheets, Calendar, permissions, access troubleshooting, security settings, and general Workspace administration. I also integrate Google Workspace with business automation workflows using Make, APIs, and webhooks.

Basic Information

Age: 34

Gender: Male

Website: Sign Up with Pro Account to View

Address: LIBON, ALBAY

Tests Taken: IQ
Score: 118: DISC
Dominance: 65
Influence: 19
Steadiness: 9
Compliance: 7: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0343
Total Execution Time	0.0358

GET DATA

No GET data exists

MEMORY USAGE

1,635,208 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2705609

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0190 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2705609' LIMIT 1
0.0027	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2705609'
0.0010	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2705609'
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2705609' AND `is_private` = 1
0.0007	`SELECT * FROM employment WHERE jobseeker_id = '2705609' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2705609' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0003	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0005	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2705609 LIMIT 1`
0.0008	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2705609 LIMIT 1`
0.0008	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2705609' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-10-05',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0004	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0010	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2705609'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0010	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2705609' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2705609'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0004	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1791165404
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2705609
csrf-token	e4616bee17788d23d64e2e2d48f80f43

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.43
HTTP_DNT