Current Employment Status:
Hired Part Time on Oct 17, 2025

Dale

MSP Tier 2 IT Support | Helpdesk Technician | Network & Endpoint

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mark as hired

Overview

Looking for part-time work (6 hours/day)

at $8.41/hour ($1,200.00/month)

Associates degree

Last Active

April 21st, 2026 (11 days ago)

Member Since

April 15th, 2023

Profile Description

Ticket queues? Network alerts? Devices not working? I’ve got your back.

Ticketing & client support handled efficiently
Client communication & issue resolution
Network monitoring, endpoint management, and remote troubleshooting

If you need IT systems that just work for you, you’re in the right place.

I bring 5+ years of experience supporting fast-paced teams, founders, and MSP environments, delivering Tier 2-level IT support across multiple industries including startups, service-based businesses, and hospitality.

Handling tickets and requests across modern helpdesk systems
Performing outbound calls to clients for issue clarification
Monitoring networks and responding to alerts proactively
Remote access and endpoint management via RMM tools
Troubleshooting wired/wireless networks, devices, and system issues

Translation? Problems get diagnosed and solved. Clients get peace of mind. You stay focused on running your business.
Less downtime. Faster resolutions. Zero tech headaches.

IT & Helpdesk Support (MSP / Business Environments)
Reliable, scalable tech support for teams and operations.

Ticket triage & resolution across helpdesk platforms
Outbound calls for client follow-ups & issue clarification
Network monitoring, alert response, and issue prevention
Remote device management and troubleshooting via RMM tools
Connectivity & endpoint troubleshooting (wired/wireless)
Printer setup, troubleshooting, and driver issues
PC and laptop troubleshooting, slow performance, crashes
Router, firewall, and internet connectivity troubleshooting
OS installation, updates, and system upgrades
Deploying Remote Monitoring & Management (RMM) tools
Reimaging PCs, wiping and reconfiguring devices
Installing business-critical software and applications
Configuring secure networks, user access, and policies
Documentation, SOP updates, and knowledge base maintenance

MSP Tools & Tech Expertise
Systems that actually work.

RMM tools for endpoint monitoring and automation
Network troubleshooting (DNS, DHCP, IP conflicts, VPNs)
Windows & Mac troubleshooting for business environments
Device support (desktops, laptops, printers, mobile devices)
Real-time monitoring & escalation to prevent downtime
Helpdesk workflow optimization for high-volume environments
Experience supporting platforms like Microsoft 365 and device management tools such as Microsoft Intune

Client-Facing & Communication Skills
Clear updates. Happy clients.

Clear, professional updates (no tech jargon)
Confident outbound calls & follow-ups
Easy-to-follow instructions for non-tech users
Friendly, calm, and solution-focused support

Let’s turn your IT headaches into smooth, reliable systems that actually support your business growth.

Message me with your current IT bottlenecks. I’ll tell you exactly how I can help.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

Customer Support » IT

Experience: 5 - 10 years

Customer Support » Helpdesk Support

Experience: 2 - 5 years

Other Skills

Software » Server » VPN - OpenVPN

Experience: 2 - 5 years

Marketing » CRM » Salesforce

Experience: 2 - 5 years

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Talibon, Bohol

Tests Taken: IQ
Score: 94: DISC
Dominance: 28
Influence: 10
Steadiness: 39
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have a team of 6 VA's that pretty much do everything for me”

Elishama Jiles

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0030
Controller Execution Time ( Jobseekers / Info )	0.0729
Total Execution Time	0.0768

GET DATA

No GET data exists

MEMORY USAGE

1,658,152 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/2659075

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0383 seconds) (Show)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0026	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2659075' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '2659075'
0.0020	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '2659075'
0.0005	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '2659075' AND `is_private` = 1
0.0068	`SELECT * FROM employment WHERE jobseeker_id = '2659075' AND hired > -1`
0.0005	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '2659075' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0017	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 2659075 LIMIT 1`
0.0005	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 2659075 LIMIT 1`
0.0007	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '2659075' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-05-02',rebill_date) duration_rebill FROM employers WHERE employer_id = ''`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0030	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '2659075'
0.0026	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0018	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '2659075' ORDER BY `jsct`.`rate` DESC
0.0007	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '2659075'
0.0015	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0054	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0006	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0007	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1777684857
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/2659075
csrf-token	8be9c918ce7f53caa51fdea8bf0d3205

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.stage.app.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.75
HTTP_DNT

Dale

MSP Tier 2 IT Support | Helpdesk Technician | Network & Endpoint

Overview

Profile Description

Top Skills

Customer Support » Technical Support

Customer Support » IT

Customer Support » Helpdesk Support

Other Skills

Software » Server » VPN - OpenVPN

Systems Administration

Office and Administration » Microsoft 365

Software » Network Administration » Network Troubleshooting

Marketing » CRM » Salesforce

Customer Support

Customer Support » Email Support

Customer Support » Chat Support

Office and Administration » Documentation

Project Management » Process Improvement

Virtual Assistant

Basic Information