Bernalou

Remote Hospitality & Operations Support | Revenue, OTA & Guest Experience Specia

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Overview

Looking for part-time work (4 hours/day)

at $5.55/hour ($528.00/month)

Bachelors degree

Last Active

August 8th, 2026 (2 days ago)

Member Since

March 22nd, 2023

Profile Description

I am a hospitality and operations professional with 6+ years of experience supporting revenue, guest experience, and administrative operations for an international airport hotel under Plaza Premium Group.

I specialize in remote support for guest communication, OTA and reservation management, reporting, service recovery, and cross-team coordination. I’ve worked directly with regional managers and directors, providing real-time insights, reports, and operational support while ensuring a high standard of guest satisfaction.

My background spans front-line guest service, commercial and revenue support, HR documentation, and administrative coordination, allowing me to work independently, prioritize tasks effectively, and handle sensitive guest or client concerns with empathy and professionalism.

I am comfortable working remotely, managing inboxes, OTA extranets, reports, and client communications across time zones. I take pride in being detail-oriented, reliable, and proactive — not just completing tasks, but anticipating issues before they escalate.

I am currently seeking remote, long-term client partnerships where I can support hospitality, travel, or service-based businesses with operations, guest communication, and administrative excellence.

Top Skills

Customer Support » Sales Support » Hotel Booking

Experience: 2 - 5 years

Handled hotel reservations, modifications, cancellations, and special requests through OTAs and Integrated Booking Engines. Ensured accuracy in booking details, timing, and availability, especially for short-stay and transit guests.

Office and Administration » Email Management

Experience: 2 - 5 years

Managed high-volume professional email inboxes for guest inquiries, OTA partners, and internal stakeholders. Handled reservations, inquiries, complaints, escalations, and follow-ups with clear, timely, and brand-aligned communication in a remote work setup.

Customer Support » Customer Relationship Management

Experience: 2 - 5 years

Maintained positive client and guest relationships through consistent communication, issue resolution, and service recovery. Used CRM, PMS, and OTA systems to track guest concerns, preferences, and case resolutions.

Other Skills

Professional Services » Management Services » Inventory Management

Experience: 1 - 2 years

Managed room allotments and availability across OTA platforms and booking engines. Monitored demand patterns, adjusted inventory proactively, and coordinated with operations to prevent overbookings and revenue loss.

Office and Administration » Administrative Support

Experience: 2 - 5 years

Provided end-to-end administrative support including reporting, record management, coordination, and documentation across hospitality, HR, and airline environments.

Customer Support » Customer Service » Conflict resolution

Experience: 2 - 5 years

Resolved guest complaints and service issues involving booking discrepancies, facility defects, and service lapses. Assessed situations objectively, recommended solutions, and implemented service recovery actions while protecting brand reputation.

Office and Administration » Communication

Experience: 2 - 5 years

Delivered clear, professional communication with guests, partners, and internal teams across email, messaging platforms, and virtual collaboration tools. Known for empathetic and solution-focused messaging.

Customer Support » Ecommerce » B2C

Experience: 1 - 2 years

Provided direct support to individual customers through email and OTA platforms, managing inquiries, bookings, and post-stay concerns while representing the brand professionally.

Office and Administration » Documentation

Experience: 2 - 5 years

Prepared and maintained structured reports, SOPs, operational records, and internal documentation to support compliance, audits, and efficient workflow management.

Office and Administration » Coordination

Experience: 1 - 2 years

Coordinated with operations teams, maintenance providers, and regional managers to address urgent issues, implement actions, and align operational needs with guest and revenue priorities.

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Calamba, Misamis Occidental

Tests Taken: IQ
Score: 118: DISC
Dominance: 10
Influence: 20
Steadiness: 44
Compliance: 26: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

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CLASS/METHOD

jobseekers/info

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