PROFESSIONAL SUMMARY
- Proactive and detail-oriented professional with an 8-year background in executive assistance, administrative support, customer service, research,
- Reduced task completion time by 20% and improved response speed by 15% by streamlining workflows and applying structured processes, resulting in higher efficiency and improved client satisfaction.
PROFESSIONAL SKILLS
- Administrative Support
- Client Communication / Customer Service
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- Calendar / Appointment Scheduling / Follow-Ups
- Data Entry / Documentation
- Reporting / Research
- Project Coordination / Task Prioritization
SOFTWARE PROFICIENCIES
- Accounting/Finance: SAP, Xero, QuickBooks
- Productivity: Google Workspace, Microsoft 365
- CRM/Business: SuiteCRM, Endovision
- Calendars: Calendly, Outlook, Google
- Meetings: Zoom, MS Teams
- Documents: Sejda, Adobe PDF
- Phone Systems: 3CX, VICIdial, Dialpad
- Design/Creative: Canva, Capcut
- AI Productivity: ChatGPT, Gemini
- AI Meeting Notes: Fireflies, Fathom
CERTIFICATIONS
- U.S. Accounts Administration
- SAP Certified
- Xero Advisor Certified
- Quickbooks Online Advance Training
- HIPAA Certified / Data Privacy & Security
- Managing Customer Complaints
CLIENT INDUSTIRES
- Finance
- Loan Services
- Dental / Healthcare
- Insurance
- Real Estate
- Education
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
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