Hi! I’m Michelle Diane Gonzales, a dedicated and detail-oriented professional committed to delivering high-quality work in every task I handle. I take pride in being reliable, organized, and proactive, with a strong ability to adapt to new tools and processes quickly.
I have a passion for helping businesses grow by providing efficient support, whether it’s in administrative tasks, customer service, data entry, or online research. I value clear communication, meeting deadlines, and maintaining accuracy in everything I do.
I’m always eager to learn and improve my skills to better serve clients and contribute to their success. If you’re looking for someone trustworthy, hardworking, and easy to work with, I’d be happy to be part of your team.
I create professional graphic designs for social media, marketing, and promotional materials using Adobe Photoshop. I designed posters, banners, flyers, logos, and digital advertisements based on client requirements. I edit and enhance photos through retouching, color correction, and photo manipulation. I develop creative layouts while maintaining brand consistency and visual quality. I apply creativity and modern design trends to improve audience engagement and visual appeal.
Experience: 2 - 5 years
I have solid experience in customer support and back-office operations for ACA (Affordable Care Act) campaigns, where I consistently deliver accurate, compliant, and customer-focused service. I assist clients in understanding their healthcare coverage options, eligibility requirements, and enrollment processes while ensuring a smooth and positive customer experience. In customer support, I handle outbound calls professionally, address inquiries with clarity and empathy, and guide clients step-by-step through applications and plan selections. I am skilled in verifying information, resolving concerns efficiently, and maintaining strict adherence to ACA guidelines and data privacy standards. On the back-office side, I manage data entry, application processing, document verification, and CRM updates with a high level of accuracy and attention to detail. I am experienced in handling sensitive information, maintaining organized records, and meeting deadlines in fast-paced environments. I am also proficient in multitasking, using multiple systems simultaneously, and ensuring all tasks are completed efficiently without compromising quality. My goal is always to support team productivity while helping clients receive the best possible service and coverage solutions.
Experience: 2 - 5 years
I have strong data entry skills with experience working across different CRM systems, including HubSpot. I am highly detail-oriented and ensure that all information is entered accurately, consistently, and in an organized manner. I am comfortable managing large volumes of data while maintaining a high level of precision and confidentiality. In my experience, I have handled tasks such as updating customer records, tracking leads, managing contact lists, and organizing data within CRM platforms. I am familiar with navigating systems like HubSpot, including inputting data, maintaining pipelines, and ensuring records are up to date for smooth business operations. I am also skilled in verifying data, identifying errors, and making corrections to maintain data integrity. I work efficiently, follow established processes, and can quickly adapt to new CRM tools as needed. My goal is to support business workflows by keeping data clean, accurate, and easily accessible.
Experience: Less than 6 months
I have foundational experience in website building, particularly using WordPress, and I am continuously working to improve and expand my skills in this area. I am familiar with setting up websites, customizing themes, managing plugins, and creating basic page layouts that are clean, functional, and user-friendly. Although my experience is still growing, I am highly trainable and eager to learn more advanced techniques in web design and development. I am comfortable following instructions, exploring new tools, and applying feedback to enhance my work. I take initiative in learning through hands-on practice and online resources to strengthen my capabilities. I am confident in my ability to support website-related tasks and committed to developing my proficiency further to deliver better results for clients over time.
Experience: Less than 6 months
I am beginner-level WordPress user with hands-on experience in creating and managing simple websites. Has worked with themes, basic customization, and content updates, and is familiar with using plugins to improve website functionality. I am continuously developing my skills in web design and content management, with a strong interest in building user-friendly and visually appealing websites. She is eager to learn more advanced techniques and grow her expertise in WordPress development.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.