Virtual Assistant Pro | Social Media Manager Expert & Medical Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.39/hour ($1,454.56/month)

Bachelor's Degree Holder

Last Active

September 5th, 2026 (6 days ago)

Member Since

January 26th, 2023

Profile Description

Hey there! I’m Hannah Punzalan,
Your dedicated and versatile Virtual Assistant with 6 years of experience in Virtual Assistance, Social Media Management, Healthcare/Medical VA, Real Estate VA, Data Entry, Administrative Support, and Executive Assistance. My mission is to streamline your operations, enhance productivity, and provide proactive support so you can focus on growing your business!

Here’s a detailed look at how I can help:

Virtual Assistance & Administrative Support (6+ years)
Inbox Management: I organize your emails, prioritize urgent messages, draft professional replies, and ensure nothing slips through the cracks, keeping communication smooth and efficient.

Calendar & Appointment Scheduling: I coordinate meetings, calls, and appointments with precision, sending timely reminders to prevent scheduling conflicts and ensuring you stay on top of your commitments.

Task & Workflow Management: I track deadlines, manage to-do lists, and create streamlined workflows to increase productivity and minimize stress.

Travel Planning & Coordination: I handle all aspects of travel arrangements, from booking flights and hotels to creating detailed itineraries and tracking expenses.

Document Preparation & Formatting: I prepare polished reports, presentations, and documents customized for your business needs.

SOP Creation & Process Documentation: I develop detailed standard operating procedures so your team can follow consistent and efficient workflows.


Social Media Management (2+ years)
Content Creation & Design: I craft visually appealing graphics, videos, and posts using Canva tailored to your brand voice and target audience.

Scheduling & Publishing: I manage your content calendar, schedule posts across Instagram, Facebook, TikTok, and LinkedIn, and ensure timely delivery.

Community Engagement: I respond to messages, comments, and inquiries promptly, nurturing your audience and building loyalty.

Analytics & Reporting: I track social media performance, analyze engagement, and provide actionable insights to optimize growth.

Campaign Planning & Lead Generation: I help design campaigns to capture leads, generate traffic, and boost conversions.


Healthcare / Medical VA (4+ years)
Patient Scheduling & Coordination: I manage appointments, send reminders, and coordinate with providers to ensure smooth patient flow.

Insurance Verification & Eligibility Checks: I accurately verify patients’ insurance coverage to prevent billing issues and improve the patient experience.

Claims Submission & Follow-Ups: I handle claim processing, ERA/EOB tracking, and denial management to maintain accurate revenue cycles.

Medical Records Management: I organize, update, and maintain HIPAA-compliant records, ensuring confidentiality and accuracy.

Patient Support & Communication: I provide empathetic, professional assistance to patients, answering questions and clarifying processes.

Real Estate VA
CRM Management & Lead Tracking: I maintain organized databases, track leads, and update client records to improve follow-ups and conversions.

Property Listing Management: I create and update MLS listings, write compelling descriptions, and upload property images.

Appointment Coordination: I schedule showings, open houses, and client meetings efficiently.

Client Follow-Ups & Email Campaigns: I nurture leads with personalized communications to ensure potential clients stay engaged.

Market Research & Lead Generation: I analyze market trends, identify opportunities, and provide actionable insights to help your business grow.


Data Entry & Documentation (5+ years)
Accurate Data Input: I carefully enter information into CRMs, spreadsheets, and databases with minimal errors.
Reporting & Analytics: I create organized reports, charts, and dashboards to help you make informed business decisions.

File & Database Management: I maintain clean and well-organized files for easy access and efficient workflows.
Data Cleanup & Standardization: I review existing data for duplicates or errors, ensuring your records are reliable and accurate.


Executive & Business Support (4+ years)
Calendar & Email Management: I prioritize communications, schedule high-level meetings, and ensure deadlines are met.

Task Prioritization & Project Management: I track projects, delegate tasks, and manage deadlines to ensure smooth execution.

Meeting Preparation & Minute-Taking: I prepare agendas, documents, and notes for decision-making and follow-ups.

Travel Planning & Expense Tracking: I manage travel arrangements, track receipts, and prepare expense reports for executives.


Customer Service & Client Relations (6+ years)
Prompt Inquiry Response: I address client questions and concerns efficiently via email, chat, or phone.
Issue Resolution: I manage complaints or problems with empathy, professionalism, and creative problem-solving.

Client Retention & Relationship Management: I build long-term client relationships through consistent communication and follow-up strategies.


Technical & Productivity Support
Software Setup & Troubleshooting: I help set up and troubleshoot tools like Google Workspace, MS Office, Trello, Slack, Zoom, Salesforce, Zoho, ---------- , and Canva.
Workflow Automation & Optimization: I identify repetitive tasks and automate processes to save time and increase efficiency.

Tool Integration & Training: I assist in integrating multiple platforms and provide guidance for smooth adoption.


Additional Services I Offer:
Lead Generation & Research
CRM Cleanup & Database Management
Invoice Tracking & Basic Bookkeeping
Document & File Organization
SOP Creation & Process Optimization
Presentation Design & Visual Content
Online Research & Market Analysis
Appointment Setting & Coordination
Client Onboarding Support

With my experience, attention to detail, and proactive approach, I aim to be your reliable partner in managing tasks, optimizing workflows, and helping your business thrive.

Let’s connect and create systems, processes, and strategies that free your time and help your business grow!