Current Employment Status:
Hired Full Time on Feb 6, 2023
Hired Part Time on Nov 7, 2025

maria

Executive VA | Researcher | Life Coach

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Overview

Looking for full-time work (8 hours/day)

at $7.72/hour ($1,507.20/month)

Bachelors degree

Last Active

August 28th, 2026 (6 days ago)

Member Since

October 31st, 2022

Profile Description

I am a highly adaptable, emotionally equipped, and results-driven professional with a strong background in customer support, research, executive assistance, and creative workflow management. I thrive in fast-paced environments, work independently with minimal supervision, and consistently deliver high-quality output across multiple industries.
My experience spans globally recognized brands such as Coinbase, Sephora, and Apple, where I mastered complex workflows, high-volume communication, and problem-solving under pressure. At Coinbase, I handled fraud cases, 2FA/KYC issues, and Pro account escalations, eventually becoming a specialist within six months and being recognized as Top Employee of the Month. In retail and e-commerce (Sephora, Apple), I managed customer concerns across chat, email, and phone while maintaining first-contact resolution and accuracy.
Beyond corporate roles, I’ve supported executives and entrepreneurs as a Life Coach, helping a New York CEO optimize routines and mindset, and as a Dating Coach Assistant for a marketing consultant, guiding communication strategies and personal development workflows. I also worked in logistics for Liquorland, where I managed time-sensitive coordination, ensured data accuracy, and provided operational support.
In the digital space, I have served as a Research VA for a YouTube documentary creator, identifying compelling stories, structuring episode outlines, conducting in-depth research, and preparing content frameworks for long-form video production.
My additional strengths include:

• Advanced research & presentation development (Google Suite, Slides, Notion, etc.)

• Customer support systems: Salesforce, Zendesk, Shopify, CRM tools

• Social media planning & content support, including a 300% sales increase in a prior role

• Website design & infographic creation for real estate and marketing projects

• Strong analytical thinking, the ability to identify patterns, insights, and opportunities

• Warm, professional communication with a focus on clarity and empathy
With a proven record of reliability, initiative, and cross-functional experience, I bring not only skill but emotional intelligence, creativity, and a proactive work ethic that makes collaboration seamless and effective. I’m committed, fast-learning, detail-oriented, and fully dedicated to helping teams operate at their best.

Top Skills

Experience: 1 - 2 years

I’ve coached a CEO and supported a consultant through dating and personal development. I bring empathy, perspective, and emotional intelligence to every client interaction.

Experience: 2 - 5 years

I have strong experience handling complex support cases for Coinbase, Sephora, Apple, and e-commerce brands. I communicate with warmth, clarity, and emotional regulation, making customer resolutions fast, professional, and human.

I stay composed, respectful, and solutions-oriented. I handle difficult conversations with empathy and clarity, making people feel understood and supported.

Other Skills

Experience: 2 - 5 years

I have strong experience handling complex support cases for Coinbase, Sephora, Apple, and e-commerce brands. I communicate with warmth, clarity, and emotional regulation, making customer resolutions fast, professional, and human.

I’ve created clean, modern, well-structured presentations and pitch decks for real estate, marketing, business strategy, and coaching clients. I focus on clarity, design consistency, and storytelling

Experience: 2 - 5 years

Experience: 1 - 2 years

I’ve conducted deep-dive research for YouTube documentaries, business clients, and internal projects. I am skilled at filtering large information sets into clear, actionable briefs and summaries.

Experience: 2 - 5 years

I’m highly proficient in CRM platforms such as Salesforce, Zendesk, and similar tools. I navigate systems quickly, follow workflows accurately, and resolve tickets efficiently.

Experience: 2 - 5 years

I’ve built content calendars, increased sales by 300% in a previous role, tracked engagement, and improved branding through consistent, strategic posting.

Experience: 1 - 2 years

Experience: 1 - 2 years

I’ve handled refunds, replacements, logistics, tracking, returns, and order issues for multiple retail brands. I also have personal experience managing inquiries for my family’s rental properties.

Experience: 2 - 5 years

I’ve supported CEOs and executives with scheduling, organization, research, communication, and accountability. I am discreet, proactive, structured, and emotionally grounded ideal for high-trust roles.

Basic Information

Age
27
Gender
Female
Website
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Address
Marikina, Metro Manila
Tests Taken
IQ
Score:  135
DISC
Dominance: 33%
Influence: 32%
Steadiness: 30%
Compliance: 5%
English
C2(Advanced/Mastery)
Government ID
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