Current Employment Status:
Hired Full Time on Feb 6, 2023
Hired Part Time on Nov 7, 2025
I am a highly adaptable, emotionally equipped, and results-driven professional with a strong background in customer support, research, executive assistance, and creative workflow management. I thrive in fast-paced environments, work independently with minimal supervision, and consistently deliver high-quality output across multiple industries.
My experience spans globally recognized brands such as Coinbase, Sephora, and Apple, where I mastered complex workflows, high-volume communication, and problem-solving under pressure. At Coinbase, I handled fraud cases, 2FA/KYC issues, and Pro account escalations, eventually becoming a specialist within six months and being recognized as Top Employee of the Month. In retail and e-commerce (Sephora, Apple), I managed customer concerns across chat,
Beyond corporate roles, I’ve supported executives and entrepreneurs as a Life Coach, helping a New York CEO optimize routines and mindset, and as a Dating Coach Assistant for a marketing consultant, guiding communication strategies and personal development workflows. I also worked in logistics for Liquorland, where I managed time-sensitive coordination, ensured data accuracy, and provided operational support.
In the digital space, I have served as a Research VA for a YouTube documentary creator, identifying compelling stories, structuring episode outlines, conducting in-depth research, and preparing content frameworks for long-form video production.
My additional strengths include:
• Advanced research & presentation development (Google Suite, Slides, Notion, etc.)
• Customer support systems: Salesforce, Zendesk, Shopify, CRM tools
• Social media planning & content support, including a 300% sales increase in a prior role
• Website design & infographic creation for real estate and marketing projects
• Strong analytical thinking, the ability to identify patterns, insights, and opportunities
• Warm, professional communication with a focus on clarity and empathy
With a proven record of reliability, initiative, and cross-functional experience, I bring not only skill but emotional intelligence, creativity, and a proactive work ethic that makes collaboration seamless and effective. I’m committed, fast-learning, detail-oriented, and fully dedicated to helping teams operate at their best.
Experience: 1 - 2 years
I’ve coached a CEO and supported a consultant through dating and personal development. I bring empathy, perspective, and emotional intelligence to every client interaction.
Experience: 2 - 5 years
I have strong experience handling complex support cases for Coinbase, Sephora, Apple, and e-commerce brands. I communicate with warmth, clarity, and emotional regulation, making customer resolutions fast, professional, and human.
Experience: 5 - 10 years
I stay composed, respectful, and solutions-oriented. I handle difficult conversations with empathy and clarity, making people feel understood and supported.
Experience: 2 - 5 years
I have strong experience handling complex support cases for Coinbase, Sephora, Apple, and e-commerce brands. I communicate with warmth, clarity, and emotional regulation, making customer resolutions fast, professional, and human.
Experience: 2 - 5 years
I’ve created clean, modern, well-structured presentations and pitch decks for real estate, marketing, business strategy, and coaching clients. I focus on clarity, design consistency, and storytelling
Experience: 2 - 5 years
Experience: 1 - 2 years
I’ve conducted deep-dive research for YouTube documentaries, business clients, and internal projects. I am skilled at filtering large information sets into clear, actionable briefs and summaries.
Experience: 2 - 5 years
I’m highly proficient in CRM platforms such as Salesforce, Zendesk, and similar tools. I navigate systems quickly, follow workflows accurately, and resolve tickets efficiently.
Experience: 2 - 5 years
I’ve built content calendars, increased sales by 300% in a previous role, tracked engagement, and improved branding through consistent, strategic posting.
Experience: 1 - 2 years
Experience: 1 - 2 years
I’ve handled refunds, replacements, logistics, tracking, returns, and order issues for multiple retail brands. I also have personal experience managing inquiries for my family’s rental properties.
Experience: 2 - 5 years
I’ve supported CEOs and executives with scheduling, organization, research, communication, and accountability. I am discreet, proactive, structured, and emotionally grounded ideal for high-trust roles.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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