• Knowledgeable in Active Directory/Active Roles. This includes but not limited to provisioning and creating user accounts, working with active directory groups. Creating shared mailboxes and distribution lists and etc.
• Knowledgeable in ServiceNow ticketing system. This includes in user’s side (customer) and IT side. Creating/working with ServiceNow forms based from the clients request.
• Knowledge in using PowerShell Scripting.
• Experience in serviceNow tickets including the workflow.
• Experience analyzing requests/event and i
• Knowledge working in Citrix environment. This includes troubleshooting.
• Knowledge in SCCM tools and Vshpere
• Experience in handling customers this is through phone calls, chats and
• Knowledge in 0356 applications. This includes troubleshooting.
Experience: 2 - 5 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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