Angelica

Ecommerce VA | Customer Service | Order Processing | Social Media

80 ID PROOF
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Overview

Looking for part-time work (4 hours/day)

at $5.81/hour ($560.00/month)

Bachelors degree

Last Active

July 4th, 2026 (11 days ago)

Member Since

February 1st, 2022

Profile Description

A committed and thriving individual with experienced in supporting business/store owners to save time by managing customer inquiries, order management and ensuring smooth day-to-day operation. A professional individual with a goal to provide fast, friendly, and professional support that improves customer satisfaction and keeps your business running efficiently.

**Customer Support Services**
Email and live chat support
• Responding to customer inquiries professionally
• Order tracking and shipping updates
• Handling refunds, returns, and exchanges
• Resolving customer concerns and complaints

**eCommerce Virtual Assistant Support**
• Order processing and fulfillment support
• Product listing and product updates
• Inventory monitoring and updates
• Data entry and spreadsheet management
• Online research and administrative support

**Social Media Management**
• Managing business social media accounts
• Scheduling and posting content
• Responding to comments and messages
• Writing captions and basic content research
• Community engagement with followers

**Tools & Platform Proficiency**

• Shopify/WooCommerce – order management and product updates
• Zendesk/Salesforce – customer support tickets (emails/chat)
• Google Sheets – reports, tracking, and data management
• Google Docs – documentation and task instructions
• Google Calendar/Calendly - scheduling and track client's appointment
• Notion– task management
• Slack – team communication
• Zoom – meetings and collaboration
• Gmail - client's email communication
• Instagram – posting, comment replies, DM management
Facebook – page management and engagement
• TikTok – basic posting and comment engagement
• KEAP - email marketing campaign
• ClickFunnels - sales and lead page creation
• WordPress LearnDash - course portal management and updates
• Stripe - e-payment account management (e.g., payments, disputes, refunds)
• QuickBooks Online - Bank & COA reconciliation


**Top Skills**

Customer Support<8efe80624d780eba0c6493ec45140364>;Email Support
Live Chat Support
eCommerce Support
Order Processing
Order Tracking
Refund & Returns Handling
Shopify
Product Listing
Data Entry
Virtual Assistance
Administrative Support

**Why hire me?**

- Clear and professional communication
- Fast learner and adaptable
- Detail-oriented and organized
- Reliable and responsive
- Focused on customer satisfaction and quality service

**Availability**

• Available for part-time or full-time work
• Flexible with different time zones
• Can start immediately

If you're looking for a reliable Virtual Assistant to support your eCommerce store, handle customer support, and manage social media, I would be happy to help your business run smoothly.

Top Skills

Experience: Less than 6 months

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
30
Gender
Female
Website
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Address
EB Magalona, Negros Occidental
Tests Taken
IQ
Score:  105
DISC
Dominance: 21
Influence: 7
Steadiness: 38
Compliance: 34
English
C1(Advanced)
Government ID
Sign Up with Pro Account to View

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