Software QA Tester | Web, Mobile & SaaS Testing | Functional & Regression Testin

Experienced in performing functional testing across web applications, SaaS platforms, enterprise software, WordPress websites, and mobile applications. Created and executed test cases to validate that features, workflows, and system behavior met business requirements and user expectations. Performed functional validation of user journeys including authentication, navigation, forms, content management workflows, payment processes, and application features. Tested new features, enhancements, and bug fixes by verifying expected behavior, identifying defects, documenting clear reproduction steps, and collaborating with developers to resolve issues. Experienced in combining requirement analysis, exploratory testing, and user-focused validation to identify functional gaps, edge cases, and usability issues before production releases.

Experienced in managing software, web, and mobile application projects from requirements gathering through development, testing, and release preparation. Worked with distributed teams including developers, QA testers, designers, business stakeholders, and clients to deliver high-quality digital products. Managed project schedules, priorities, requirements, deliverables, and communication across Agile development teams. Coordinated sprint activities, tracked project progress, managed risks and issues, and ensured alignment between business requirements and technical implementation. My project management experience is strengthened by my background in QA and Business Analysis, allowing me to understand user workflows, review requirements, support testing activities, identify project risks, and collaborate effectively with technical teams. Experienced managing WordPress, Drupal, SaaS, web application, and mobile application projects for international clients across the United States, Australia, Hong Kong, and the Philippines.

Experienced using Jira for software quality assurance, defect tracking, and Agile team collaboration. Used Jira to document, track, and manage software defects with clear reproduction steps, expected versus actual results, screenshots, and supporting details to help developers investigate and resolve issues. Collaborated with developers, QA teams, business analysts, project managers, and stakeholders through Jira workflows to monitor defect status, verify fixes, and support release readiness. Used Jira throughout software development cycles for managing issues, tracking progress, and maintaining visibility of QA activities.

Experienced in managing software defects throughout the defect lifecycle, from identification and documentation to verification and closure. Created clear and detailed bug reports containing reproduction steps, expected versus actual results, screenshots, environment details, and supporting evidence using Jira and GitHub Issues. Collaborated with developers, QA teams, designers, and project stakeholders to investigate issues, clarify requirements, monitor defect progress, verify fixes, and perform regression testing before releases. Focused on providing actionable defect information that helped teams quickly understand, reproduce, and resolve software issues. Experienced tracking defects across web applications, SaaS platforms, WordPress websites, plugins, and enterprise software throughout Agile development and release cycles.

Experienced in creating clear, structured technical documentation across software development, QA, accessibility, project management, and compliance environments. Skilled in documenting software requirements, workflows, user guides, online help materials, test documentation, defect reports, accessibility findings, VPAT documentation, process guides, and knowledge transfer materials. Strong ability to translate complex technical information into clear documentation for developers, QA teams, business stakeholders, end users, and auditors. Experienced in document control, process documentation, ISO-compliant records management, and maintaining accurate technical information throughout software development and operational processes.

Experienced using Trello for project and workflow management, task organization, and cross-functional team collaboration. Used Trello boards to track project activities, monitor task progress, coordinate deliverables, and maintain visibility across development, design, QA, and client-related activities. Worked with distributed teams to organize workflows, manage priorities, and support Agile project delivery. Used Trello as part of project coordination activities to ensure tasks, requirements, and deliverables moved efficiently through development and release cycles.

Experienced in performing usability testing to evaluate the user experience, workflow efficiency, and overall ease of use of web applications, SaaS platforms, WordPress websites, and mobile applications. Validated navigation, forms, user journeys, UI behavior, content presentation, and feature usability to identify issues that could affect user satisfaction or productivity. Applied a user-focused testing approach by reviewing applications from both end-user and business perspectives, identifying usability concerns alongside functional defects. Documented usability issues with clear descriptions, screenshots, and supporting evidence, and collaborated with developers, designers, and stakeholders to improve product quality and user experience. Experienced validating customer workflows including authentication, navigation, content management, forms, payment processes, and responsive user experiences across different browsers and devices.

Experienced in testing WordPress-based websites, CMS workflows, and WordPress plugins across different development environments. As the primary QA Tester for 70+ WordPress websites annually, performed functional, regression, UI, responsive, cross-browser, usability, and release validation testing before production deployment. Hands-on experience testing WordPress plugins by validating functionality, workflows, compatibility across different WordPress configurations and PHP versions, and identifying defects before release. Documented issues with clear reproduction steps, screenshots, expected versus actual results, and supporting evidence using Jira and GitHub Issues. Collaborated directly with developers to reproduce issues, verify fixes, and improve software quality.

Experienced working with Drupal-based websites as part of project management and quality assurance responsibilities. Supported a pharmaceutical company client in Australia by coordinating Drupal website projects with a focus on content and database management activities. Worked with development teams to manage requirements, validate website functionality, review content updates, and ensure deliverables met business requirements. Gained exposure to Drupal CMS workflows, structured content management, and database-driven website environments while supporting testing, quality validation, and project delivery.

Performed hands-on API testing and validation. Validated API functionality, data responses, and application behavior for web applications to ensure requirements were met. Worked with development teams to investigate issues, verify fixes, and support reliable software releases. Currently familiarizing with modern API testing practices using Postman, including validating REST API requests, responses, and basic data handling.

Experienced in using AI tools to support software quality assurance activities, including requirement analysis, test planning, test case creation, test data preparation, and QA documentation. Used AI-assisted workflows to review requirement documents, identify potential test scenarios, improve test coverage, and create clearer test artifacts. Applied AI tools to enhance bug reporting by improving defect descriptions, reproduction steps, expected versus actual results, and supporting documentation. Used AI as a productivity aid while maintaining QA judgment in validating requirements, identifying defects, and ensuring accurate testing outcomes. Experienced exploring AI-assisted approaches for improving accessibility testing documentation, knowledge sharing, and QA process standardization.

Performed end-to-end payment testing using PayPal Sandbox as part of QA and project delivery responsibilities. Validated payment workflows, transaction processes, and system behavior to ensure requirements were met before release. Tested scenarios involving user checkout flows, payment processing, and integration behavior, documented issues, collaborated with developers to investigate defects, and verified fixes during regression testing.