Rhisa

Guest Services |Professional Customer Service Representative

Verified

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.59/hour ($896.00/month)

Bachelors degree

Last Active

August 30th, 2026 (5 days ago)

Member Since

September 9th, 2021

Profile Description

Looking for a customer support expert with deep experience in short-term rentals and eCommerce?

With over 7 years of delivering top-tier support across hospitality, BPO, and online retail, I specialize in creating seamless guest and customer experiences that build loyalty and drive results. From handling complex escalations to streamlining operations behind the scenes, I bring a proactive, solutions-focused approach to every task.

? What I Do Best:
• Short-Term & Long-Term Rental Support
End-to-end guest assistance for Airbnb and corporate housing accounts
Booking management, guest communication, and issue resolution
Invoicing, calendar coordination, and internal team collaboration
Familiar with PMS tools and short-stay industry standards

• eCommerce & Customer Support
Responsive and empathetic support for Etsy and Shopify sellers
Order fulfillment, tracking, dispute handling, and refund processing
Ensuring smooth store operations and high customer satisfaction

• Customer Service Excellence
Skilled in handling escalations and resolving complex issues
Experience in multi-channel support: email, chat, and phone
Focused on improving service workflows and customer retention

? Tools & Platforms: Airbnb, PMS platforms (Hospitable, Guesty, etc.), Shopify, Etsy, Zendesk, Gorgias, Reamaze, Slack, MS Teams, Trello, ----------

? Core Skills: Guest Relations & Customer Service, Booking Coordination & Calendar Management, Dispute Resolution & Policy Compliance, Invoicing & Payment Processing, eCommerce Store & Order Support, Cross-Team Communication

Whether you need a short-term rental specialist or a versatile support professional to strengthen your customer operations, I’m ready to help you deliver exceptional service and scale your business with confidence.

Let’s connect and discuss how I can support your goals.

Top Skills

Real Estate » Short Term Rentals

Experience: 2 - 5 years

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Project Management » Asana

Experience: 2 - 5 years

Customer Support » Ecommerce » Shopify

Experience: 1 - 2 years

Basic Information

Age: 31

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pasig, Metro Manila

Tests Taken: IQ
Score: 122: DISC
Dominance: 40
Influence: 20
Steadiness: 22
Compliance: 18: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have one of the best VAs I've had in a long time...she's been amazing”

Davonna Willis

SEE MORE REAL RESULTS

“They are wonderful highly skilled people”

- Shepard Humphries

see more real results

BENCHMARKS

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Controller Execution Time ( Jobseekers / Info )	0.0329
Total Execution Time	0.0343

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jobseekers/info/1750294

CLASS/METHOD

jobseekers/info

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0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

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HTTP_DNT

Rhisa

Guest Services |Professional Customer Service Representative

Overview

Profile Description

Top Skills

Real Estate » Short Term Rentals

Real Estate » Short Term Rentals » Airbnb

Customer Support » Customer Service

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Administrative Support

Office and Administration » Communication

Marketing » CRM » Zendesk

Project Management » Asana

Customer Support » Ecommerce » Shopify

Basic Information