Rocel

Virtual Assistant

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $4.98/hour ($1,080.00/month)

High school diploma

Last Active

August 15th, 2026 (3 days ago)

Member Since

September 5th, 2021

Profile Description

Dedicated and detail-oriented customer service and purchasing professional with experience in purchasing, logistics coordination, order processing, invoicing, and administrative support. Skilled at working with customers, healthcare facilities, vendors, and internal teams to ensure accurate order fulfillment and timely issue resolution. Recognized for reliability, adaptability, strong organizational skills, and a commitment to delivering excellent customer service.

PROFESSIONAL EXPERIENCE

Purchasing Assistant
Innovative Supply Group — Bacolod City
October 2022 – January 2026

-Processed monthly medical supply orders for healthcare facilities under company contracts.
-Coordinated with intake specialists to resolve order discrepancies and obtain missing information.
-Monitored shipments and collaborated with vendors to resolve delayed, missing, damaged, or incorrect deliveries.
-Processed and invoiced denied, recurring, and special orders accurately and on time.
-Created facility contracts and maintained customer records using Brightree and Salesforce.
-Entered invoices and facility payments into Brightree and recorded financial transactions in QuickBooks.
-Assisted healthcare facilities with product eligibility, order status, billing inquiries, and account concerns via phone and email.
-Compared vendor pricing and product availability to support cost-effective purchasing decisions.
-Worked closely with internal departments to minimize order delays and improve service efficiency.
-Received Top Pro Awards in February 2024 and March 2024 for outstanding performance.

Customer Service Representative
Concentrix — Bacolod City
January 2022 – April 2022

-Assisted customers with phone, internet, and cable service inquiries.
-Provided technical troubleshooting and resolved service-related concerns.
-Processed billing inquiries, refunds, and account adjustments.
-Educated customers on available products and successfully completed sales for telecommunications services.
-Delivered professional, customer-focused support while consistently meeting service standards.

Customer Service Representative
Transcom — Bacolod City
October 2020 – January 2022

-Assisted customers with fashion product inquiries, purchases, and subscription concerns.
-Processed orders, refunds, exchanges, and returns accurately.
-Resolved delivery issues and verified order information to ensure customer satisfaction.
-Supported customer retention by presenting membership benefits and suitable solutions.
-Maintained positive customer relationships through professional and empathetic communication.

CORE COMPETENCIES
Customer Service
Purchasing & Procurement
Order Processing
Logistics Coordination
Shipment Tracking
Vendor Management
Contract Administration
Customer Support
Billing & Invoicing
Returns & Refund Processing
Data Entry
Administrative Support
Problem Solving
Time Management
Attention to Detail
Team Collaboration
Customer Retention

TECHNICAL SKILLS
Brightree
Salesforce
QuickBooks
HappyFox
Bria
Microsoft Office Suite (Excel, Word, Outlook)
Microsoft Teams
Google Workspace (Docs, Sheets, Drive, Gmail)
Data Entry & Record Management<8efe80624d780eba0c6493ec45140364>Email & Calendar Management
Order Processing Systems
Zoom
Google Sheets
Google Docs
SharePoint

Top Skills

E-Commerce » Inventory Management » Purchasing

Experience: 2 - 5 years

Office and Administration » Attention to Detail

Experience: 2 - 5 years

E-Commerce » Logistics Coordination

Experience: 2 - 5 years

Other Skills

Office and Administration » Email Management

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Accounting » Invoicing

Experience: 1 - 2 years

E-Commerce » Order processing » Order Tracking

Experience: 2 - 5 years

Accounting » Quickbooks

Experience: 6 months - 1 year

Office and Administration » Data Entry

Experience: Less than 6 months

Marketing » Social Media Management » Social Media Marketing

Experience: Less than 6 months

Office and Administration » Personal Assistant

Experience: Less than 6 months

Basic Information

Age: 25

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacolod City, Negros Occidental

Tests Taken: IQ
Score: 102: DISC
Dominance: 36
Influence: 25
Steadiness: 16
Compliance: 23: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I went on OnlineJobs.ph to hire someone... I found someone who worked out great. He's been with us for 3 months. He's done more in these 3 months than I've done in the last couple of years... I highly recommend OnlineJobs.ph!”

Judy Bass

SEE MORE REAL RESULTS

“I started getting some peace of mind and some traction!”

- Aaron Hall

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0347
Total Execution Time	0.0361

GET DATA

No GET data exists

MEMORY USAGE

1,648,496 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1745637

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0237 seconds) (Show)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0013	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1745637' LIMIT 1
0.0043	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1745637'
0.0009	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1745637'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1745637' AND `is_private` = 1
0.0006	`SELECT * FROM employment WHERE jobseeker_id = '1745637' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1745637' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
0.0002	`SELECT * FROM skill_categories ORDER BY cat_order ASC`
0.0012	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0020	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1745637 LIMIT 1`
0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1745637 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1745637' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-08-18',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0005	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0017	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1745637'
0.0031	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0015	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1745637' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1745637'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0006	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787024403
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/1745637
csrf-token	d82419898fc1240b136f64e53afaa11c

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.0
HTTP_DNT