Christine

Customer Experience & Operations Specialist | 15+ Years Remote Support & E-Comme

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

August 15th, 2026 (yesterday)

Member Since

July 3rd, 2021

Profile Description

I am a Customer Experience and Operations Specialist with over 15 years of success supporting international BPOs, D2C e-commerce brands, and global startups. I help CEOs and Founders protect revenue, elevate brand reputation, and deliver customer experiences that build loyalty.

My expertise includes:

High-volume email support, refunds, billing adjustments, and replacements

PayPal and Stripe dispute resolution and chargeback defense

DMCA copyright takedowns and brand protection

3PL logistics coordination with US-based warehouses

Social commerce engagement via Meta Business Suite and Instagram DMs

AI chatbot training and optimization (ZipChat)

Key achievements:

Raised Trustpilot rating from 3.8 to 4.3 through proactive outreach

Recovered disputed funds and reduced chargeback rates via Chargeflow

Coordinated with US 3PL partners to resolve shipment claims and enforce SLAs

Consistently ranked in the top 10 percent for CSAT and FCR in BPO campaigns

I combine empathy, operational precision, and tech-forward solutions to help businesses scale customer support without compromising quality. If you are a CEO, Founder, or HR Head looking for a reliable partner to manage customer experience and operations, I am ready to bring my expertise to your team.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 1 - 2 years

Customer Escalation Handling Specialized in resolving high‑priority cases including refunds, billing disputes, and service complaints. Skilled in turning negative experiences into positive outcomes, protecting customer loyalty and brand reputation.

Customer Support » Email Support

Experience: 2 - 5 years

Handled high‑volume D2C email queues via Gorgias and Freshdesk, consistently ranked in the top 10% for CSAT and FCR. Skilled in refunds, billing adjustments, and turning negative feedback into positive outcomes. Experienced in managing sensitive cases with empathy and precision, ensuring customer loyalty and protecting brand reputation.

Customer Support » Ecommerce » B2B

Experience: 2 - 5 years

Coordinated directly with US‑based 3PL partners to resolve cross‑border shipping delays and inventory discrepancies. Filed freight and parcel insurance claims to recover costs from lost or damaged goods, protecting company margins. Enforced SLAs by monitoring warehouse KPIs in Logiwa and Zenventory, ensuring same‑day packing compliance and on‑time delivery.

E-Commerce » Logistics Coordination

Experience: 2 - 5 years

Coordinated with US‑based 3PL partners to resolve shipping delays and inventory discrepancies. Filed freight and parcel claims to recover costs and enforced SLAs using Logiwa and Zenventory to ensure timely fulfillment.

Other Skills

Marketing » Email Marketing » Sender

Experience: 1 - 2 years

AI Chatbot Training Trained and optimized ZipChat AI to improve automated resolution accuracy and align tone with brand voice. Skilled in prompt tweaking, monitoring training logs, and ensuring smooth handoffs from bot to human support.

Marketing » Social Media Management » Community Moderation

Experience: 1 - 2 years

Managed Meta Business Suite and Instagram communities, responding to comments and DMs with empathy and professionalism. Experienced in converting negative feedback into resolved support tickets and fostering positive engagement to build brand trust.

E-Commerce » Brand Management

Experience: 1 - 2 years

Executed DMCA takedowns and copyright monitoring to safeguard digital assets and brand reputation. Experienced in fraud prevention workflows, ensuring compliance and reducing risks across e‑commerce platforms.

Basic Information

Age: 36

Gender: Female

Website: Sign Up with Pro Account to View

Address: TAYTAY, RIZAL

Tests Taken: IQ
Score: 125: DISC
Dominance: 56%
Influence: 8%
Steadiness: 11%
Compliance: 25%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0280
Total Execution Time	0.0294

GET DATA

No GET data exists

MEMORY USAGE

1,622,200 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1663736

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0176 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0015	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1663736' LIMIT 1
0.0035	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1663736'
0.0011	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1663736'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1663736' AND `is_private` = 1
0.0003	`SELECT * FROM employment WHERE jobseeker_id = '1663736' AND hired > -1`
0.0003	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1663736' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0002	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1663736 LIMIT 1`
0.0009	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1663736 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1663736' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0003	`SELECT *, DATEDIFF('2026-08-16',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1663736'
0.0030	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0009	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1663736' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1663736'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1786866288
last_page	https://v1.stage.onlinejobs.ph/jobseekers/info/1663736
csrf-token	0cf72b69b0e89f2f62e25f8b91d733d1

CONFIG VARIABLES (Show)

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log_threshold	2
enable_profiler
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uri_protocol	PATH_INFO
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log_file_permissions	420
log_date_format	Y-m-d H:i:s
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csrf_regenerate	1
csrf_exclude_uris	Array ( )
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time_reference	local
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ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
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maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
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replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
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honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.122
HTTP_DNT