Joselle

Customer Service and Technical Support - Chat, Email, Phone

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Overview

Looking for full-time work (8 hours/day)

at $3.31/hour ($636.35/month)

Bachelors degree

Last Active

February 4th, 2026 (94 days ago)

Member Since

August 23rd, 2014

Profile Description

OBJECTIVE: To obtain a challenging and fulfilling position as a virtual assistant, where I can use my exceptional organizational, communication, and problem-solving skills to support clients in achieving their goals. My objective is to provide top-notch administrative and technical support while utilizing my attention to detail and ability to prioritize tasks to efficiently manage client projects. I am dedicated to providing excellent customer service and building long-lasting professional relationships with clients.
I have more than 6 years of customer service and technical support experience through chat, phone, and email). The latest account that I have handled was a B2B account for a known search advertising platform. I would assist advertisers through real-time chat and would follow up on their concerns through email and phone calls. My duties were to resolve any issues with their account and the delivery of their ads, provide customized optimization tips for their ad campaign performance, process refunds (if necessary), and educate advertisers about different advertising features that they can take advantage of. I am proud to say that I have been constantly one of the top-performers for this account.
I have also handled an account for an ISP as a Technical
Support Representative. My main function was to handle calls from customers who need help troubleshooting their internet connection, setting up POP/SMTP settings of email clients and resolving any network-related issues. I have maintained very good CSAT and quality scores.
I am confident in my multitasking skills and the ability to exceed what is expected of me. Given my diverse experience, I can definitely say that I am a quick-learner and can work with minimal supervision. Also, I am flexible since I can work independently or as a team-player depending on the client's needs and I can adapt easily to any changes. I work based on the principle of integrity: to do what is right even when no one is watching.
I have also handled an account for an ISP as a Technical
Support Representative. My main function was to handle calls from customers who need help troubleshooting their internet connection, setting up POP/SMTP settings of email clients and resolving any network-related issues. I have maintained very good CSAT and quality scores.
I am confident in my multitasking skills and the ability to exceed what is expected of me. Given my diverse experience, I can definitely say that I am a quick-learner and can work with minimal supervision. Also, I am flexible since I can work independently or as a team-player depending on the client's needs and I can adapt easily to any changes. I work based on the principle of integrity: to do what is right even when no one is watching.

Top Skills

Marketing » CRM » Zendesk

Experience: 2 - 5 years

Customer Support

Experience: 5 - 10 years

Customer Support » Email Support

Experience: 5 - 10 years

Other Skills

Accounting » Quickbooks

Experience: 1 - 2 years

-Creating estimates and converting them to invoice once approved -Sending invoices -Generating reports

E-Commerce » Amazon

Experience: Less than 6 months

-Updating or creating a new listing based on guidelines/documentation provided by the client -Updating/researching keywords using Cerebro-Helium 10 -Checking stock levels and creating a new shipment plan if needed -Sending feedback requests to customers who purchased -Reaching out to manufacturers to track the progress of orders -Reaching out to third-party logistics/couriers to track shipment

Project Management » Basecamp

Experience: 1 - 2 years

Project Management » Monday

Experience: 1 - 2 years

Marketing » Content Creation » Social Media Content Creation

Experience: 1 - 2 years

Advertising » Microsoft Ads

Experience: 2 - 5 years

-Worked as a Chat Support Representative for Microsoft Ads or Bing Ads -Knows the guidelines for advertising -Knows how PPC works -Knows how to optimize ad campaigns -Knows how to generate reports when optimizing and investigating invalid clicks -Knows how to create effective ad copies and keywords list using Keyword Planner Tool

Project Management » Asana

Experience: Less than 6 months

Web Programming » CMS » Joomla

Experience: 1 - 2 years

Customer Support » Phone Support » English Speaking

Experience: 5 - 10 years

Accounting » Bookkeeping

Experience: Less than 6 months

-Creating journal entries -Preparing balance sheet -Preparing income statement

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Sta. Rita, Pampanga

Tests Taken: IQ
Score: 105: DISC
Dominance: 11
Influence: 9
Steadiness: 39
Compliance: 41: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”

Samori Coles

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0007
Controller Execution Time ( Jobseekers / Info )	0.0317
Total Execution Time	0.0330

GET DATA

No GET data exists

MEMORY USAGE

1,656,616 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/161197

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0206 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0009	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '161197' LIMIT 1
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0.0015	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '161197'
0.0002	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0003	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '161197' AND `is_private` = 1
0.0002	`SELECT * FROM employment WHERE jobseeker_id = '161197' AND hired > -1`
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0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '161197' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-05-09',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0002	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0011	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '161197'
0.0025	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0018	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '161197' ORDER BY `jsct`.`rate` DESC
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '161197'
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0002	`select * from teasers`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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