Caitleen

Customer Success & Implementation Specialist | SaaS, Event Technology, Technical

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mark as hired

Overview

Looking for full-time work (8 hours/day)

at $9.83/hour ($1,920.00/month)

College - BS Hotel and Restaurant Management

Last Active

August 29th, 2026 (6 days ago)

Member Since

May 18th, 2021

Profile Description

I am a Customer Success and SaaS professional with over 12 years of experience in customer support, technical support, client onboarding, data implementation, and project coordination. For the past 7 years, I have worked in the event technology industry, helping global clients successfully implement and adopt SaaS solutions while ensuring a seamless customer experience.

My background includes managing client onboarding, platform configuration, data migration, technical troubleshooting, and cross-functional project coordination. I have also served as a Tech Lead, where I coached tea ---------- mbers, conducted quality audits, delivered training, and supported operational excellence.

I am highly organized, detail-oriented, and comfortable managing multiple projects in fast-paced remote environments. I thrive in client-facing roles that require strong communication, problem-solving, and collaboration skills.

Areas of Expertise

Customer Success & Account Management
Client Onboarding, Retention & Product Adoption
SaaS Implementation & Data Migration
Technical Support & Troubleshooting
Project & Operations Coordination
Team Leadership, Training & Quality Assurance
Event Technology & Platform Management
Documentation & Process Improvement

Tools & Platforms

Salesforce • HubSpot • Zendesk • Notion • EventMobi • Google Workspace • Slack • Microsoft Teams • Zoom • CRM Systems • Ticketing Systems • UAT • Knowledge Base Management

I am currently seeking remote opportunities in Customer Success, Implementation, Technical Account Management, Project Coordination, and Operations Support where I can leverage my experience to help clients achieve their goals and drive business success.

Other Skills

E-Commerce » Inventory Management » Quality Control

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: Makati, Metro Manila

Tests Taken: IQ
Score: 102: DISC
Dominance: 32%
Influence: 32%
Steadiness: 22%
Compliance: 14%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“My business would not be able to go forward if it was not for them”

Gaurab - Adhikari

SEE MORE REAL RESULTS

“I'm working with a very very talented person.”

- Austin L. Church

see more real results

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Info )	0.0323
Total Execution Time	0.0338

GET DATA

No GET data exists

MEMORY USAGE

1,643,568 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/info/1610863

CLASS/METHOD

jobseekers/info

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 29 (0.0210 seconds) (Show)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1610863' LIMIT 1
0.0031	SELECT * FROM `jobseeker_meta` WHERE `jobseeker_id` = '1610863'
0.0023	SELECT `j`., `jj`. FROM `jobseekers` `j` INNER JOIN `jobseekers_jobdata` `jj` ON `j`.`jobseeker_id` = `jj`.`jobseeker_id` WHERE `j`.`jobseeker_id` = '1610863'
0.0003	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` IS NULL
0.0005	SELECT * FROM `jobseekers` WHERE `jobseeker_id` = '1610863' AND `is_private` = 1
0.0009	`SELECT * FROM employment WHERE jobseeker_id = '1610863' AND hired > -1`
0.0004	`SELECT employers.contact_name, ec.employer_id, ec.jobseekers_id, ec.is_jobseeker_reply, ec.employer_date, ec.employer_comment, ec.lastmodified FROM employers LEFT JOIN employer_comment ec on employers.employer_id = ec.employer_id WHERE ec.jobseekers_id = '1610863' AND employers.deactivate = 0 ORDER BY employer_comment_id DESC`
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0.0005	`SELECT * FROM skill_subcategories ORDER BY subcategory ASC`
0.0003	`SELECT * FROM jobseekers_jobdata WHERE jobseeker_id = 1610863 LIMIT 1`
0.0010	`SELECT * FROM jobseekers_skills WHERE jobseeker_id = 1610863 LIMIT 1`
0.0006	`SELECT * FROM jobseekers j, jobseekers_jobdata jj,jobseekers_skills js WHERE j.jobseeker_id = '1610863' AND j.jobseeker_id = jj.jobseeker_id AND jj.jobseeker_id = js.jobseeker_id`
0.0004	`SELECT *, DATEDIFF('2026-09-04',rebill_date) duration_rebill FROM employers WHERE employer_id = '0'`
0.0003	`SELECT * FROM employer_comment WHERE employer_id = ''`
0.0012	SELECT `facebook`, `manual_fb_score` FROM `jobseekers_trust` WHERE `jobseeker_id` = '1610863'
0.0033	SELECT * FROM `skills_categories` WHERE `is_approved` = 1 ORDER BY `name`
0.0016	SELECT `jsct`., `jsct`.`id` as `jsct_id`, `sct`. FROM `jobseekers_skills_categories` `jsct` LEFT JOIN `skills_categories` `sct` ON `sct`.`id` = `jsct`.`skill_category_id` WHERE `sct`.`is_approved` = 1 AND `jsct`.`jobseeker_id` = '1610863' ORDER BY `jsct`.`rate` DESC
0.0004	SELECT * FROM `jobseekers_trust` WHERE `jobseeker_id` = '1610863'
0.0003	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0004	SELECT * FROM `testimonial_videos` WHERE `placement` = 1 OR `placement` = 0 ORDER BY RAND()
0.0003	SELECT * FROM `testimonial_videos` WHERE `placement` = 2 OR `placement` = 0 ORDER BY RAND()
0.0003	`select * from teasers`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	SELECT * FROM `employers` WHERE `employer_id` IS NULL LIMIT 1
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0002	`SELECT user_level, rebill_date, jobseekers_seen, jobseekers_seen_override from employers WHERE employer_id = ''`
0.0003	`SELECT * FROM notes WHERE employer_id = '0'`

HTTP HEADERS (Show)

SESSION DATA (Show)

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HTTP_ACCEPT	/
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HTTP_CONNECTION	Upgrade
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SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.49
HTTP_DNT

Caitleen

Customer Success & Implementation Specialist | SaaS, Event Technology, Technical

Overview

Profile Description

Top Skills

Project Management

Customer Support

Office and Administration » Data Entry

Other Skills

E-Commerce » Inventory Management » Quality Control

Professional Services » Management Services » Events Management

Customer Support » Technical Support

Office and Administration » Email Management

Real Estate » Appointment Setting

Customer Support » Phone Support

Customer Support » Social Media Moderation

Office and Administration » Microsoft Excel

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Office and Administration » Tech-Savvy

Basic Information